Total Quality Management Practices in Selected Private Hospitals in Nairobi, Kenya.


Awuor, Emmanuel O. (2013) Total Quality Management Practices in Selected Private Hospitals in Nairobi, Kenya. European Journal of Business and Management, 5 (13). pp. 33-44. ISSN 2222-1905 (Paper), 2222-2839 (Online)

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Abstract

The study assesses the existence of total quality management systems in selected private hospitals in Nairobi, Kenya. The critical factors for TQM implementation were also examined including the performance measurement for the effectiveness of these quality systems. This was a case study research design and convenience sampling was done for the top level managers, whereas stratified random sampling was done for the middle level functional managers. Data for identifying the critical factors influencing total quality management in the hospitals and its implementation was collected using semi-structured and structured questionnaires. Quantitative data analysis was done using principle component analysis. Factor analysis was done using analysis of moment structures. The results and findings of the study will be vital for the improvement of service provision in hospitals in developing countries.

Item Type: Article
Subjects: H Social Sciences > H Social Sciences (General)
R Medicine > R Medicine (General)
Divisions: Research > Research by Staff and Faculty
Depositing User: Mr. David Mwangi
Date Deposited: 21 Sep 2015 09:46
Last Modified: 21 Sep 2015 09:46
URI: http://repository.mua.ac.ke/id/eprint/270

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