Staff Competence, Process Monitoring and Performance of the Automotive Industry in Kenya: A Case Study of Associated Battery Manufacturers East Africa Limited, Nairobi
Gatumi Nyaga, Juster
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The objective of this study was to determine the relationship between staff competence, process monitoring andperformance of automotive industry in Kenya. The results of the study sought to benefit the automotive industry, international bodies like the international automotive task force (IATF), customers in the automotive sector as well as other scholars and researchers. The study was triggered by high cost inefficiency in the automotive industry leading to most of the companies in the sector implementing the ISO/ TS 16949 to reduce production variation and number of defective products.The study employed descriptive research design. The target population for the study was 482 staff at Associated Battery Manufacturers (ABM) East Africa Limited which is currently implementing ISO/TS 16949. During data collection, 145 staff working in the organization were sampled using stratified simple random sampling. Questionnaires were physically administered to the sample population. A pilot study was conducted to test the accuracy of the research instruments to ensure reliability and validity of research data. Descriptive statistics including mean and standard deviation was used to analyse data. The relationship between independent and dependent variables was determined using regression model using Statistical Package for Social Sciences (SPSS) version 20. Research findings were presented using graphs, pie charts and frequency tables. The research findings indicate that process monitoring explains 58.5 percent of organizational performance at ABM (EA) Limited. The process monitoring explains 63.9 percent of organizational performance at ABM (EA) Limited. The research findings further indicated that staff competence did not have statistical significant impact on performance at ABM (EA) Limited. The study therefore concluded that process monitoring had positive and significant impact on performance at ABM (EA) Limited. The researcher therefore recommends that automotive industries should continually improve on their process monitoring activities by carrying out regular audits on the manufacturing process and on the product. The researcher further recommends future comparative research on automotive industries to compare findings from different automotive companies.