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INFLUENCE OF ADVERTISING ON CONSUMER PURCHASE DECISION IN ONLINE SHOPS IN KENYA; A CASE STUDY OF KILIMALL
(Management University of Africa, 2021-08) MERCY SOPIATO
Advertising, as part of communication strategies for marketing, is the key for building, creating and sustaining brands, as it also plays a major role in persuading, informing and reminding both
potential and existing customers towards making a purchase decision. Consumer purchase decisions vary greatly and are influenced by several factors. The purpose of this study was to
determine the influence of advertising on consumer purchase decision in online shops in Kenya and it was guided by the following specific objectives: to determine the influence of television
advertising on consumer purchase decision in online shops, to determine the influence of internet advertising on consumer purchase decision, to determine the influence of print (newspaper) advertising on consumer purchase decision and to determine the influence of outdoor (billboard) advertising on consumer purchase decision. The study adopted a descriptive design where a quantitative research method was used to ensure establishment of correlations and cause effect relationship that is important in viability of the constructs. The target population of the study was 120 employees of kilimall where a sample of 48 respondents was obtained. The data collections instrument for the study was questionnaire to acquire the data from the respondents. The study was piloted to ensure the validity and reliability of the research instrument for a reliable study. The data obtained was analyzed using SPSS and then presented on tables and figures for interpretation. The study finding indicated that Most of respondents (77%) agreed that TV advertising leads to increased creation of online shop brand awareness, while 23% of the respondents disagreed. The results indicated that internet advertising enables provision of detailed information with no time or space restriction to consumers to a great extent according to 30%, moderate extent at 43%, less extent at 18% and no impact at 9%. The results established that 77% agreed that creation of appealing messages generates emotions, interest and
desires among readers which drive their consumer needs while 23% did not agree to this. The findings established that 43% of the respondents indicated that frequency of exposure increases
regular online products purchasers 25% of them indicated that it was moderately reliable. 20% indicated that it was very reliable, 7% indicated that it was less reliable while only 5% said that it was not reliable. The study recommends that Television has a greater influence than other forms of media. Because consumers see and hear advertisements on television, they are easily and
quickly remembered. According to the study, advertisers should use television advertisements effectively, and the message should be adequately supported by visuals, in order to win new
customers, develop brand loyalty, and persuade effectively. It was discovered that internet advertising is more informational but less enjoyable; also, repeated internet advertising messages
serve as a reminder; and internet advertising can reach a huge number of people quickly, easily, affordably, and globally. Advertisers are advised to invest adequately in online advertising by
placing more advertisements on internet platforms so that more customers can access the information.
THE EFFECTS OF PROCUREMENT PLANNING ON PERFORMANCE OF PUBLIC ORGANIZATIONS: A CASE STUDY OF KENYA PORTS AUTHORITY.
(Management University of Africa, 2021-07) ADAN ABDIKADIR HUSSEIN
The main aim of the study was to base the impact of procurement plans on the performance of public bodies. The study was guided by the following key objectives to establish the impact of the Ports Authority's expenditure estimates on performance, to base the impact of the Ports Authority's performance needs assessment and to establish the ports' impact. Execution plans of the Kenya Authority. The study focused on a theoretical literature review on procurement planning issues on the following topics; Institutional theory, resource-based theory, and linear policy theory. This study used a descriptive research structure. Inquiries were given to employees selected by a deliberate sample method. The target population of the study was about 140 employees at the Ports Authority in Kenya. Data for this study were obtained from primary and secondary sources. Secondary data were collected from organizational audit reports on human resource management. Basic data were obtained from questionnaires sent to the staff. The study focuses on a sample size of 43 respondents 104. All measurement and quality data were collected. Quality data from secondary sources were analyzed using content analysis and logical analysis methods. Numerical data that were numerical were used to analyze raw data in a descriptive method on which the basic properties of the data were described. The results found that the purchase must be cost-effective and efficient. The results showed that demand assessment is important in procurement; Because they are effective tools for identifying appropriate interventions or solutions to ensure that end-to end resources are directed to the development and implementation of a sustainable and appropriate solution for identified projects. The results showed that ambiguity in the measurements could lead to inaccurate or incomplete responses from potential suppliers. From the results it can be concluded that there is an important statistical relationship between procurement planning and performance.
The study suggested that special emphasis should be placed on promoting key personal abilities that are not reflected in the public organization reform agenda. The researcher suggested that all department users in the department need to advance the resource requirements to their department to allow the purchasing department to adequately point out the department’s needs to avoid wasting resources and where to spend them without risk planning. Causes procurement personnel.
EFFECT OF AUTOMATED TELLER MACHINE ON CUSTOMER SATISFACTION IN COMMERCIAL BANKS CASE STUDY OF MOMBASA COUNTY
(Management University of Africa, 2020-09) MUNTAZ ABDINASIR
The purpose of the proposal was to investigate the effects of Automated Teller Machine service on customer satisfaction of Commercial Banks in Mombasa County. The examination was
driven by the way that ATM use ease admittance to bank administrations past working hours and days. These realities drives the researcher to detail a point that manages the research interaction and the end-product was utilized to assess the impacts of ATM administration on consumer loyalty of Commercial Banks in Mombasa County dependent on the accompanying goals; to analyze the impact of the unwavering quality of ATM administration on consumer loyalty, to evaluate the impacts of the security of ATM administration on consumer loyalty, to set up the
impacts of the precision of ATM administration on consumer loyalty and to decide the impacts of the accommodation of ATM administration on consumer loyalty of Commercial Banks in
Mombasa County. The speculations of the investigation incorporate dissemination of advancement hypothesis, discord hypothesis, contrast hypothesis and consolidated level hypothesis. The review of theoretical framework was done in line with the research variables, and a conceptual framework was created in accordance with the exploration goals. The investigation received an enlightening examination plan. Illustrative examination was worried about discovering what, where and how of a wonder. The significant wellspring of information to be utilized was through poll. Directing of the examination was done to find out the legitimacy and dependability of the instruments. Information examination incorporates the utilization of distinct and inferential measurements. Elucidating measurements include the utilization of recurrence tables, pie diagrams, charts and rates while inferential insights include the utilization of multiple regression analysis. Data was presented in tables, graphs and charts. The study concludes that adoption of the automated teller machine increased customer satisfaction and the overall improvement in the commercial banks. The study concludes that automated teller machine through reliability lead to customer satisfaction and helped in general performance of the commercial banks. The study recommends that the use of automated teller machine by commercial banks in Mombasa County should embrace to improve in their service delivery and customer satisfaction.
THE INFLUENCE OF TECHNOLOGY ON COMPETITIVE ADVANTAGE OF TAXI BUSINESS IN KENYA: THE CASE OF UBER KENYA
(Management University of Africa, 2018-07) GEORGE MAILU
Competitive advantage has in many years shaped competitors to establish factories and industries which in the case of the taxi industry have enormous impact through the sharing of the rides in technology companies like Uber, Taxify, and Sidecar etc. The now well-developed taxi new services through technology have made the consumers of the services better due to convenience.
Taxi companies have been benefitting from a lack of competition in the hire transportation market until recently. The major challenge that the taxi industry is currently facing is the
technological innovation of ride-sharing applications. Ridesharing companies, namely Uber and Lyft, operate by using a smartphone app to match consumers requesting rides with drivers that
will take them there in a short time. The current taxi technology uses a consumer smart phone app that indicates the taxi driver and the contacts, a pickup place showing the consumer’s
payment information. This is done by the use of a GPS device tracks to indicate and also the payment is charged automatically and paid through mobile money or cash after the end of the
trip. The taxi company takes a percentage of the fare, and the remaining goes to the driver. In Kenya public transport is very slow and inconveniencing and more especially some areas that are
not well connected hence it becomes very challenging for commuters to operate from such areas. The research study is among the very few that have been done on the influence of technology on the competitive advantage of taxi, but it will be the first to provide data for Nairobi hence the need to conduct the study. The study answers the research questions derived from the identified
objectives as follows; time efficiency, quality service, pricing and challenges facing technology-based taxi business in Uber industry in Kenya. The study was done at Uber Kenya located on
Chiromo lane on Westland in Nairobi targeting staff, drivers and consumers of the services. The study used descriptive design method which adopted the questionnaire as the research
instruments and then data collected will be analyzed using the Statistical Package for Social Sciences. The findings on demographic information included age, gender, academic qualifications, duration of service and the position a participant holds at the time of the study. Then the results were obtained on time efficiency based on pick-up time effectiveness and maintenance. On quality service it based on clean and quality cars, rating of customer service and competent and expert drivers. On pricing it based on offering lower prices than traditional taxi services and surge valuation time pricing. Then on automation it based on use of automated payment services and automation on car location. The study concluded that there were more
female than men within 25-35 years of age majority being degree holders. Pick up time for Uber taxi services efficient. The cars are of quality and clean but the customer service not effective,
the drivers are competent and experts. They offer low prices than other service providers though exaggerate during surge hours. Automated payment services rarely used, the automation is
effective in the identification of car location for pick-up. To explore more on factors affecting time maintenance upon request, why customer service is not effective and management of
pricing exaggeration during surge hours.
FACTORS WHICH AFFECT DOMESTIC VIOLENCE AMONG WOMEN IN WESTERN KENYA: A CASE STUDY IN KERICHO COUNTY
(Management University of Africa, 2021-09) MOHAMED ABDINOOR DAHIR
This study seeks to throw more light on the effects of socio-cultural factors in the management of sexually related and gender-based violence (SGBV) against women in Kericho County, Kenya.
The following objectives are used to guide this study: (i) Establishment on how domestic violence affects women and families in the region. (ii) Explanation on the cultural norms used to
manage Sexual and Gender Based Violence. (iii) Examination on how the Government is involved in assisting domestic violence victims in the region. (iv) Identification of the necessary
corrective measures being taken to stop and ensure that violence does not recur. The study includes questionnaires, one-on-one interviews and a case study used to conduct the research. The target population for this study is the people living in Kericho County, facing domestic based violence. The study settled on census sampling to carry out the research. The selected size sample for this study was one hundred and fifty respondents. In this study, the data obtained was done by applying descriptive statistical tools and SPSS software. The results accumulated were expressed in a format involving percentages and statistical methods. The obtained information in the work, gathered from the view of many professionals, is important to the Government of Kenya (Gok) in the implementation of planning programs. Based on the survey results, the researcher came to a conclusion that the rehabilitation programs, resulted to moderate impacts on violence against female community. Victims of domestic based violence was financially supported and empowered, and plans were made to provide temporary shelters for the victims. However, interviewees said that not all the services provided were free. Most of the victims said that they were charged some fee in order to get such services, which resulted in most of them not participating. Educational interventions, such as raising awareness, social gatherings and media, educated the victims more about domestic violence. Members of the society stigmatized victims of gender-based violence and this made them feel uncomfortable. Group interventions, such as couple counseling and the management of short temper and anger, were found to offer solutions on the short-term, while on the other hand free legal advice helped victims exit abusive marriages much faster. Services available for survivors of domestic violence 4
were a challenge. This was because there are not many attorneys' providing free legal advice which limited the number of victims assisted.
FACTORS OF NEMA’S CONSERVATION EFFORTS: A CASE STUDY OF NAIROBI RIVER, KENYA
(Management University of Africa, 2021-09) FAITH CHELANG’AT RONO
This project looks at the determinants of NEMA’s conservation efforts in Nairobi River relative to the Key variables under study which are as follows: conservation policy of Kenya, the
availability or lack thereof finance, teamwork and human resource skills. It looks at the predominant issue being the major environmental degradation in specifically Nairobi River in Kenya as well constant loss of biological diversity despite NEMA’s existence since 2002 with a mandate to ensure the implementation of Kenya’s conservation policy that is the protection and conservation of Kenya’s environment. The project utilized a case study research design as it was the most efficient in carrying out this research. The data collection methods used were interview guides and schedules to fifteen residents and fifteen students living and schooling near Nairobi River. The interview guides and schedules entailed a close-ended questionnaire to be able to get required findings as per the objectives under study. For the literature review, a theoretical framework incorporated using two environmental theories and an analysis of previous work of scholars were incorporated on the issue so as to tackle the empirical literature.
EFFECTS OF ACCOUNTING INFORMATION SYSTEM ON FINANCIAL PERFORMANCE OF MANUFACTURING FIRMS; A CASE STUDY OF ALPHA GRAIN MILLERS LIMITED IN NAIROBI.
(Management University of Africa, 2021-06) RAHMA ABUBAKAR OSMAN
The research was directed by the succeeding aims; to obtain the outcome of the Cash Ledger System on the financial performance of Alpha Grain Millers Limited, to obtain the effect of the
Cash Ledger System on the financial performance of Alpha Grain Millers Limited, to obtain the effect of the financial management system on Alpha Grain Millers Limited, to obtain the results
of the Payment System Alpha Grain Millers Limited. Document review shows that SMEs are generally owned by owners, and often lack the necessary skills in financial management and
financial management. Researchers used descriptive research formats. Population is based on 100 departmental staff from Alpha Grain Millers. The researcher obtained sample size using the
Saunders formula to achieve a sample size of 80 respondents. The process of random sampling is used because the population is unequal and can be divided into groups or a line. Questionnaires used to collect information from respondents. The data collected was fully organized and considered for completeness and comprehension. Organized data is summarized and coded for easy classification to facilitate calculation. Analytical data is displayed using graphs such as pie charts, bar graphs and tables. The findings show that the Payment System takes a optimistic effect on monetary performance of Alpha Grain Millers Limited. The results show that data management system practices have a moderate impact on the financial performance of Alpha Grain Millers Limited. The study found that Cash Ledger System had a negative impact on the financial performance of Alpha Grain Millers Limited. The study concluded that there is a strong correlation between financial performance factors, such as Payroll System, Data Management System and Cash Ledger System at Alpha Grain Millers Limited. The study suggests that the adoption of computerized accounting information systems is recommended for all businesses to be able to report and manage the overall reporting record, as a business with a system shows an increase in investment other than that of the hand. This is necessary because there will be less human intervention in the compilation of records and reports, which will reduce discrimination and thus ensure the integrity and credibility of the report. Efficiency will be achieved through timely information processing, bulk processing and cost reduction which also improves performance.
PSYCHOSOCIAL CHALLENGES FACING WOMEN PARTICIPATION IN POLITICAL LEADERSHIP IN KENYA: A SURVEY OF KAKAMEGA COUNTY
(Management University of Africa, 2020-08) AMBUNDO LYSTONE SACHIEL
The general objective of the study is to establish the psychosocial challenges women face in political leadership in Kakamega County Kenya. The specific objectives of the study were to
establish the effect of marginalization on women participation in political leadership; to determine the effect of patriarchal biases on women participation in political leadership; to find
out the influence of lack of family support on women participation; to investigate the effect of political barriers on women participation in political leadership. This study adopted correlation
design where both quantitative and qualitative data was collected. The target population comprised of women political leaders who participated in political leadership in Kakamega
County. The census of all the 48 women was sampled, with data collected using questionnaires. Data analysis was aided by Statistical Package for Social Sciences (SPSS) software version 23. Qualitative data was analyzed by narrative reporting, while quantitative data was analyzed using descriptive statistics. The response rate was at 91.67 % which was above average and sufficient to continue with the data analysis. Marginalization had a positive linearly significant influence on participation of women in political leadership. Women participating in elective positions are considered as unruly characters in society with society dissuading women from elective positions. Patriarchal biases had a positive linearly significant influence on participation of women in political leadership. Family support had a positive linearly significant influence on participation of women in political leadership. The findings established that women rarely get financial backing from the family members for elective positions with financing of women for political leadership viewed as waste of resources. The study established that political barriers had a positive linearly significant influence on participation of women in political leadership. Political barriers was the most important factor in influencing participation of women in political leadership followed by marginalization, family support and the least was patriarchal biases. The study concluded that political barriers were the most important factor in diminishing participation of women in political leadership. The study concluded that marginalization is a common feature in diminishing the prospects of women participation in elective positions. The study concluded that for women to succeed and fully participate in politics, fighting and overcoming patriarchal obstacles is a necessity in order to achieve the 30% quota desired by the constitution. The study concluded that support of women by family and society at large is an important component of empowering women aspiration and prospect for participation in politics. The study recommendation is that since marginalization is a common challenge, there is need for positive social change to educate public on elimination of discrimination to support equity for women to participate fully in the political process. The study recommended that to overcome patriarchal biases and ensure fairness in political participation of women, measures should be taken to compensate for historical and political psychosocial disadvantages that prevent women from participation in politics. The study recommended that to reinvigorate family support for women participation in politics, economic empowerment of women, education and access to information, may act as an effective tool. On areas for further studies and for comparative analysis, the study on psychosocial challenges women face in political leadership in Kakamega County Kenya may be cascaded to other regions in Kenya.
FACTORS INFLUENCING THE IMPLEMENTATION OF CORPORATE GOVERNANCE IN DEVOLVED GOVERNMENTS: A CASE STUDY OF COUNTY GOVERNMENT OF NYERI
(Management University of Africa, 2021-08) IRENE PURITY WANYAGAH
The purpose of this study was to assess the factors that influence the implementation of corporate governance in devolved administrations. The study's particular objectives were to determine the impact of public involvement on the implementation of corporate governance in County Government of Nyeri, to assess the extent to which staff competency influence the implementation of corporate governance in County Government of Nyeri, to determine the influences of monetary management on the implementation of corporate governance in County Government of Nyeri and to find out the influence of county government policies on the implementation of county government in County Government of Nyeri. The study used a case study research design to target both technical staff and administrative staff. The study targeted 120 employees from all the departments of the County Government of Nyeri. Sample sizes of 36 employees were considered after employing a stratified sampling method. A simple random sampling method was used to pick the respondent from each stratum. This gave the respondent in each stratum an equal chance of being selected. Questionnaires were utilized for data collection. A pilot study was conducted prior to the real data collection to ensure the research instruments' reliability and validity. The research gathered both qualitative and quantitative information. Descriptive statistics, such as frequencies and percentages, were used to assess the quantitative data acquired. Qualitative data was organized into topics that corresponded to the study's goals. The study concluded that most respondents indicated that organization corporate governance in devolved governments was highly affected by factors such as public involvement, staff competency, monetary management and county government policies. The respondents indicated that in order for the firm to realize the deserved levels of competitive tendering, then the relationship between these variables need to be given the attention they deserve. The study recommends that the firms’ management should seek information on the effects of public involvement, staff competency, monetary management and county government policies. There is a need for systems and methods to be put in place in order to meet the needs of the four elements. This is because the four elements work individually and in conjunction to affect corporate governance in devolved governments as evidenced by the findings from the research study. The study found out that the public involvement had a direct impact on corporate governance in devolved governments. If the County Government of Nyeri would invest more in four elements by expanding their efficient usage of resources, it would be very welcoming and would ease the agony of delays, wastage, and improve corporate governance in devolved governments.
THE IMPACT OF LEGISLATION ON PUBLIC UNIVERSITIES PROCUREMENT PROCESS: A CASE OF EGERTON UNIVERSITY
(Management University of Africa, 2021-07) MERCILLINE MORAA
The Kenyan Procurement Process is faced with inefficiency, undercutting deals that led to massive loss of resources other being wasted. Corruption is identified as the major weakness
in public procurement, not only in Kenya but globally, which leads to a loss of approximately $400billion lost due to bribery and corruption. The study focused on investigating the impact
of legislation on public procurement Universities Procurement process. The specific objectives of the study included; to establish the impact of the Public Procurement and asset disposal Act 2005 on the procurement process, o assess the effect of the Public Procurement and Disposal legislation, (2006) on the procurement process and establish the contribution of the Public Private Partnership Regulations, (2009) on procurement process. The study targeted 174 employees of Egerton University. The study selected 68 respondents from five different directorates. Both primary and secondary data was used for analysis. Primary data was obtained from the information in the questionnaires distributed to procurement practitioners and interview guides from the university employees. In contrast, secondary data was retrieved from existing reports of the PPOA website. The questionnaires were pilot tested on five entities which helped to improve the instrument. Data was analyzed using SPSS and presented in tables and charts. The study's first objective was to determine the impact of the PPDA, (2005) implementation on procurement process in Kenya. The study shows that Egerton University has implemented the Public Procurement and Disposal Act (2005), which contributes to their effective procurement process as
indicated by an increased rate of service delivery at the university. Findings indicated that implementation of the PPDA (2005) had to a greater extent achieved the objectives of efficiency (value for money); competition; transparency and accountability contributed largely to the procurement process with the mean of4.0. The second objective of the study aimed at establishing the impact of PPDR, (2006) legislation on procurement process. Findings indicated that Egerton had put in place structures to govern the procurement process. This included the appointment of the relevant committees that adjudicated on procurement and disposal issues (tender, procurement, disposal and tender processing committee). Findings indicated that by a mean of 4.26 of the respondents surveyed prepared procurement plans and updated them to suit project needs; 4.14 of the corporations have records management units, and 3.17 respondents were not familiar with the procurement rules and regulations. The third objective of the study aimed at establishing the contribution of PPPR, (2009) on the procurement process at Egerton University. The study showed a positive relationship between PPPR (2009) legislation and the procurement process.
THE EFFECTS OF MOBILE BANKING ON PERFORMANCE OF COOPERATIVE BANKS IN NAIROBI COUNTY
(Management University of Africa, 2021-01) LEILA ALI SHEIKH
Banking through mobile phones has been common in developed countries for years. Mobile banking, sometimes referred to as m-banking or m-commerce, is a form of branchless
banking. Banking is an area that has extended in many different ways in recent years, including telephone and online banking. M-banking provides yet another channel for banking services, and
in emerging markets, provides some possibility for becoming a primary channel Making time for the bank can be tough, but banking shouldn’t be an inconvenience. Adopting technological
service innovations entail substantial learning effort requiring information and guidance from the provider electronic commerce (e-commerce) continues to have a profound impact on the
global business environment, but technologies and applications also have begun to focus more on mobile computing, the wireless Web, and mobile commerce (Riza & Hafizi, 2020) With the
improvement of mobile technologies and devices, banking users are able to conduct banking services at anyplace and at any time. Recently, many banks in the world have provided mobile
access to financial information. The reason to understand what factors contribute to users’ intention to use mobile banking is important issue of research. Mobile banking is a service
provided by a bank or other financial institution which allows its clients or customers to conduct financial transactions remotely. The uptake of mobile phones in Kenya has been unprecedented.
Of vital significance is the rapid absorption of mobile based banking services. This trend of continued reliance on mobile devices to execute monetary transactions is steadily gaining momentum. In an effort to gauge the implications of this mobile phone phenomena, this study set sets out to bring to light the critical issues arising from the emergent mobile technology innovations (Rose, 2020). This paper is structured to offer strategic insights into the current state of mobile phone banking service as well as a review of emerging service provider, customer traits as well as tactical and policy implications. Illuminative cases are also featured to drive home the fundamental paradigms of concern in this study. The paper is based on a study conducted on existing mobile banking services in Kenya alongside mobile banking experiences of different countries.
EFFECTS OFMOTIVATIONONEMPLOYEESPERFOMANCE INE-COMMERCE RETAIL PLATFORMCOMPANIES INKENYA:ACASESTUDYOFSOKOWATCH COMPANYLIMITED
(Management University of Africa, 2021-09) DIANA CHEPNGENO
Employees are at the core of every company. Employee collaboration is essential for every company to run effectively and without interruption. The primary goal of this research was to
investigate the impact of motivation on employee performance in an E-commerce Retail Platform. The study strived to determine the influence of motivational goal setting on the
performance of employees at Sokowatch company limited, to determine the effect of monetary factors on performance of employees at Sokowatch company limited, to determine the effect of
recognition programs on the performance of employees at Sokowatch company limited, and to determine the effects of rewards to employees at Sokowatch company limited. The study used a
sample of 50 respondents. Descriptive analysis was used to determine the proportion and frequencies of the variables. The correlation test was used to draw references about the
population from the sample and statistical package of social sciences (SPSS) was used to facilitate the data analysis. According to the findings of the study, Sokowatch Company Limited's
management employed goal setting to inspire its staff in part. The management enabled the employees to be engaged in goal formulation, despite the fact that they did not find the goals
demanding or difficult at all, despite their specificity. The survey also revealed a lack of regular training and development for employees to enhance their essential skills and expertise, which is
an issue that should be addressed. Furthermore, there was no mentorship program for workers, either at onboarding or to help them accomplish their goals, which would have been extremely
useful. As a result, management should restructure the goals they give and establish mentoring and training programs. According to the findings of the survey, employees at Sokowatch
Company Limited were extremely unsatisfied with the monetary package offered by the business. According to the research, employees did not consider their salary and benefits package to be
competitive when compared to other real estate firms. The study showed that money was a very motivating element for employees, and management should consider boosting the monetary and benefit package they provide. The research concluded that the firm employed recognition and incentive programs in part, but they were ineffective in encouraging people to succeed. Staff
viewed present recognition and incentive systems to be inequitable and unjust, rendering them useless in encouraging employees. As a result, the research suggests that management re-evaluate and re-engineer the present recognition and incentive program, therefore changing workers' perceptions of it.
THE INFLUENCEOFBUDGETING,STRATEGICPLANNINGANDINTERNAL CONTROLONTHEPERFORMANCEOFMANUFACTURINGCOMPANIES IN KENYA.ACASESTUDYOFTHECOCA-COLACOMPANYKENYA
(Management University of Africa, 2021-08) PURITY YVONNEMUREMBE
This study was conducted to investigate the influence of budgeting, strategic planning and internal control on the performance of manufacturing companies in Kenya, a case study of the
Coca-Cola Company Kenya. The study variables were budgeting, strategic planning and internal control on how they affect the performance of the manufacturing company which is the Coca
Cola Company. In chapter one the study explained some perspectives of manufacturing companies. The study further established the statement of the problem, the research objectives of
the study which was budget, strategic planning and internal control on the performance of manufacturing company the case study being in Coca-Cola Company, Nairobi, Kenya. The
research questions used to gather data from the respondents, the significance of the study, the scope of the research, and the chapter summary. In chapter two, the study used Agency Theory,
The Balance score card theory and control theory. Empirical review on budgeting and performance, strategic planning and performance and also internal control and performance was
provided, summary and research gaps, the conceptual framework, operationalization of variables and the chapter summary thereof. In chapter three, details of the research methodology are
explained; study adopted a descriptive case study research design. The study population was 234 employees in departments of Coca-Cola Company limited that are associated with performance of the manufacturing company. The study employed a stratified sampling method where a sample was determined for data collection. A questionnaire was distributed to the target
population. Quantitative data collected was analyzed by descriptive statistics and presented through tables; charts with the aid of Microsoft excel software. Qualitative data from open ended
questions were analyzed by organizing the data into subtopics or themes as per the research objectives and description given in prose form. Ethical consideration in the study is explained
and the chapter summary thereof. In chapter four the findings from the data collected was analyzed by descriptive statistics, and then presented through tables, bar charts with the aid of
Microsoft excel software. A regression model was used to show the relationship between the independent and dependent variables. The study limitations and summary of the chapter was
highlighted. In chapter five. The study variables had perfect significance on the performance of manufacturing company. The study concluded that all the variables were significant in the study
undertaken.
FACTOR INFLUENCING ADOPTION OF ELECTRONIC MEDICAL RECORD SYSTEM IN WAJIR COUNTY REFERRAL HOSPITAL.
(Management University of Africa, 2020-09) MUZAMIL OSMAN SALAH
Acceptance of the information system sent by a physician to healthcare facilities is important to achieve the goal of the program, but many systems facing the challenges of this study have
attempted to identify factors that influence the acceptance of electronic record systems, a year after its implementation. in Kenya. Electronic devices are useful for capturing and storing
patient data that can be returned in summary form to provide a summary of the patient's history. Electronic medical records may be able to demonstrate completeness, provide better
search and retrieval instructions and provide more accurate quality control and especially decision making. The purpose of the search and especially the support of the election. The purpose of this study was to identify the mechanism by which power may influence the acquisition of an electronic record system at Wajir County Referral Hospital, to determine the extent to which the area is affected by the adoption of an electronic medical record at the Wajir County Referral Hospital. The descriptive design of the search engine is welcome because it provides a description of the current state of affairs and currently the description of what is available, including the question and why. The target population was Wajir, County Referral Hospital. However, the electronic record system has not been implemented, so the penny is received to collect information from all healthcare areas in the general population. Selecting a participant from each hospital for the purpose of sampling is a kind of incompetence based on the characteristics of the population of interest, so the sample size of this study was all structures in the population based on the theory from which the modification technology exists. (TAM) imaging. Questionnaires were abandoned so that the plaintiff would complete them at his appointed time. This study collected data, as well as the use of standardized questionnaires and data encoded and analyzed using statistics.
INTEGRATIVE LEADERSHIP, EMPLOYEE MOTIVATION, STAKEHOLDER ENGAGEMENT, AND PERFORMANCE OF PUBLIC BOARDING SECONDARY SCHOOLS IN FRONTIER COUNTIES OF KENYA
(Management University of Africa, 2023-09) MOHAMED ABDINOOR DAHIR
School performance in the Frontier Counties Development Counties (FCDC) continue to raise critical questions owing to myriad issues. Kenya Certificate of Secondary Education (KCSE) performance in the region has been so poor that no school has ever featured among the top 100 nationally ranked schools in the Kenya National Examination Council (KNEC) ranking. The best student from the region has never made to the top 100 list of students nationally. Available literature reveals that few studies undertaken in this context in the past have been biased majorly on gender distribution hence the study was likely to be prejudiced during data collection. This study therefore aimed at assessing the effect of integrative leadership, employee motivation, and stakeholder engagement on the performance of public boarding secondary schools in selected Counties under the FCDC Kenya. The research objectives were clearly defined: To determine the effect of integrative leadership on the performance of public boarding secondary schools in selected Counties under the FCDC Kenya; to ascertain the mediating effect of employee motivation on the relationship between integrative leadership and performance of public boarding secondary schools in selected Counties under the FCDC Kenya; to establish the moderating effect of
stakeholder engagement on the relationship between integrative leadership and performance of public boarding secondary schools in selected Counties under the FCDC Kenya, and to determine mediation–moderator effect of employee motivation and stakeholder engagement on the relationship between integrative leadership and performance of public boarding secondary schools in selected Counties under the FCDC Kenya. This research was rooted in the Full Range Leadership Theory, emphasizing integrative leadership variables. Employing a pragmatic research philosophy, the study utilized a mix of research approaches and strategies. The study covered a wider geographic scope, but the researcher deployed multiple assistants during the data collection to save on time. The study involved a comprehensive sample size of 440 participants, including student leaders, teachers, principals, Board of Management representatives, county
directors of education, TSC county directors, and development partners. Unlike previous studies, which often exhibited gender bias, this research included mixed-gender public boarding secondary schools, ensuring a more comprehensive understanding. The selection of the current study through the involvement of mixed public boarding secondary schools was expected to bridge the knowledge gap brought about by other studies. Questionnaires were administered to teachers and students, while interviews were conducted with principals, BOM representatives, and County Directors. Data analysis included both quantitative techniques (descriptive and inferential statistics) and qualitative methods, organizing qualitative data into thematic categories. The findings confirmed a significant positive relationship between integrative leadership and school performance. Additionally, employee motivation partially mediated this relationship, indicating its role in enhancing performance. Furthermore, stakeholder engagement emerged as a significant moderating factor, enhancing the positive impact of integrative leadership on school performance. The study also found a significant mediation-moderation effect of employee motivation and stakeholder engagement on the relationship between integrative leadership and the school performance. The study suggests longitudinal study that tracks the performance of public boarding secondary schools in selected counties over time and assesses the impact of
integrative leadership, employee motivation, and stakeholder engagement on the overall school performance.