Browsing by Author "STEPHEN OJIJO"

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    FACTORS AFFECTING THE PERFORMANCE OF EMPLOYEES IN PUBLIC UTILITY ORGANIZATIONS, A CASE STUDY OF THE KENYA POWER & LIGHTING COMPANY LIMITED
    (MUA, 2024-08) STEPHEN OJIJO
    Using Kenya Power and Lighting Company (KPLC) as a case study, this research details the results of an investigation into the variables impacting worker productivity in public utility enterprises. The research looked at how leadership style, company culture, channels of communication, and incentive systems affected employee performance using a mixed-methods approach. Fifty people, including both workers and managers, were chosen at random using a stratified sample method to take part in the study. Structured questionnaires and in-depth interviews were used to collect data, which allowed for the acquisition of qualitative and quantitative insights. The criteria were shown to have strong relationships with employee performance, according to the research. A leader's approach to management became an important factor, as productive leaders boost morale and output. By highlighting the significance of shared values and open communication, organizational culture affected employee engagement and work satisfaction. Employee engagement and performance were discovered to be enhanced via effective communication channels, and a transparent and fair incentive system was determined to be crucial for encouraging and acknowledging workers' efforts. In order to boost productivity at KPLC, it is crucial to address these variables with focused interventions, as shown in the results. Leadership development programs, an encouraging company culture, better avenues of communication, and an all-encompassing compensation plan are all on the list of suggested improvements. Additionally, additional research is needed to determine the efficacy of different treatments and to investigate the longterm effects of these variables on employee performance. In sum, the findings, and suggestions for improving KPLC's productivity and employee happiness are a great boon to our understanding of the variables impacting employee performance in public utility businesses.