AN ANALYSIS OF CONFLICT MANAGEMENT IN RELATION TO ORGANIZATIONAL PERFORMANCE: A CASE STUDY OF KENYA PORTS AUTHORITY

Abstract

The study’s main objective was to establish the analysis of conflict management in relation to organizational performance of Kenya Ports Authority. The study was guided by the following specific objectives: To determine the effects of Collaboration management on the performance of Kenya Ports Authority, to establish the effects of Mediation on the performance of Kenya Ports Authority and to determine the effects of negotiation on the performance of Kenya Ports Authority. The literature review indicated that’s that 65 percent of performance problems result from conflict managements between employees, results to huge expenses in the organizations. However, he states that resolved office conflict signifies the largest decreased cost in many businesses, yet it remains largely recognized. This study used descriptive research design. The target population of this study consisted of selected departments of Kenya Port Authority and the numbers of staff were 140. The researcher used 30% of the target population to obtain a sample size of 23 respondents. In the collection of data both primary and secondary data collection were adopted. The researcher administered questionnaires to employees who were selected using the convenient sampling technique. The secondary data was gathered from reading books, journals that contain information that is related to analysis of conflict management in relation to organizational performance of Kenya Ports Authority. The qualitative data from secondary sources was analyzed using content analysis and logical analysis techniques. The techniques of analysis and interpreting data such as: Tabulation, Bar graphs, Pie charts and percentage was used to present the findings. The findings of the study revealed that collaboration management influenced Kenya Ports Authority Organizational performance positively. The study concluded that there was a strong positive relationship between Collaboration management, Mediation and Negotiation practices on Organizational performance in Kenya Ports Authority. The researcher recommended enough measures to be put in place to ensure there was continuous improvement in Organizational performance of Kenya Ports Authority.