A STUDY TO DETERMINE THE IMPACT OF EMPLOYEE RELATIONS ON ORGANIZATIONAL PRODUCTIVITY IN PRIVATE SECTOR IN KENYA A CASE STUDY OF I &M BANK, HEAD OFFICE KENYA.

Abstract

This research dealt with the most pressing issues facing most organizations today in the need to raise employee performance and organizational productivity. I&M Bank were selected because the employees were not so much interested with the organization productivity neither did the employees do anything that would have helped in increasing the organization profits. There is a widespread belief that productivity improvements can only be achieved through a fundamental reform in the area of employee relations. Therefore, it's worthwhile to study the Problem of the impact of employee relations on organizational productivity in a broader sense. This mainly deals with the impact of employee relations on organization productivity by Identifying and understanding the relationship between the independent variables of key indicators of organizational productivity. Responses gathered from the staff were analyzed to bring out findings, conclusions and recommendations for this study. In relation to this study, the descriptive design research was chosen as the appropriate one. Data was gathered from both primary and secondary sources of information. Data was collected by use of questionnaires and reliability of research instruments was tested using test-retest technique and validated by experts in the academic research. Stratified random sampling and simple random sampling was used to collect the sample size of 28 respondents. The data was analyzed and collected by descriptive statistics; simple frequencies and percentages. From the research findings it was concluded that there is a strong positive relationship between the independent and dependent variable which indicate a greater impact from employee relations towards the overall productivity. The most valuable recommendation given is to treat employees with great care.