IJMLS Volume IV Issue 3

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AN INVESTIGATION ON THE RELEVANCE OF TEACHING MORAL VALUES TO MITIGATE CONFLICT IN EDUCATIONAL INSTITUTIONS
(management university of africa, 2023-11) Dinah Aulo; Eric Onyango; Christine Okelo
The upsurge of criminal offences in schools and families, depicts an existing problem in the Kenyan society. This affects the family set up being the most import social unit and the relationship between teachers and students in learning institutions. About 40% of family murder cases, violence, rape, incest has been recorded, while about 50% of student – teacher violence, confrontations and disrespect have been recorded. This has led to offenders being arrested and put to trial by the law. Such offences affect harmony in the family as a social unit and undermine effective management of learning institutions thus defeating the achievement of expected goals of education by removing conflicts and promoting a positive attitude of mutual respect, in order to enhance a harmonious society and environment that should positively contribute to national development. The purpose of this study is to investigate causes, types, effects of conflicts, understanding knowledge and possible contribution of the teaching of moral values in educational institutions. The research will be conducted based on the conflict theory, the teleological/deontological theories and the Psychoanalytic theory. The respondents of the study included sampled students and teachers in selected learning institutions in Nairobi County. A total of 100 participants were involved; both Google questionnaires and self-administered questionnaires was used to collect data. Qualitative Descriptive statistical method was also used to carry out the research.
APPLICATION OF DIGITAL TECHNOLOGIES IN AGRICULTURE: A REVIEW OF THE PRACTICE AND OPPORTUNITIES FOR SMALLHOLDER FARMERS
(management university of africa, 2023-11) Njeri Gathoga; Jared Osoro
The recent emergence of digital technologies is rapidly transforming the efficiency, effectiveness, and transparency of agricultural production. Smallholder farmers (SHFs) often have limited access to credit facilities, are poorly trained, use old farming tools and practices, and face difficulties managing post-harvest losses and accessing suitable markets for their produce. Changes in climatic conditions and the unpredictability of weather patterns have expounded the current challenges. Digital technology offers scalable opportunities to bridge the gaps and increase the resilience of SHFs in sustaining food production. This study focused on the application of four independent variables of digital technologies by smallholder farmers; use of digital lending technology to access capital and credit facilities; the availability of digital agricultural extension services; the use of digital technology for market linkages and the use of digitally improved tools and farming techniques. The results showed that smallholder farmers who have been trained in digital technologies and use digitally improved tools & modern farming techniques have derived the most benefit and increased output. Precision agriculture, data-driven decision-making at the farm levels, and integration of other Agri-service platforms have helped in improving efficiency, productivity, and sustainability across the whole agricultural value chain. There is still greater opportunity to enhance digital lending platforms and digital marketing for agricultural produce.
BUSINESS PROCESS RE-ENGINEERING AND OPERATIONAL EFFICIENCY OF COMMERCIAL STATE CORPORATIONS WITHIN NAIROBI COUNTY, KENYA.
(management university of africa, 2023-11) Rawlings Omondi Ochollah; Dr. John Cheluget
As Governments throughout the world consider the justification for owning and managing profit-driven enterprises, the conversation surrounding the internal efficiency of public sector entities has evolved into a topic of public concern. In light of the situation, the purpose of this study was to find out how business process re-engineering (BPR) impacts the efficiency of operational processes within commercial state corporations located in Nairobi County, Kenya. The study was guided by specific objectives: to assess the influence of senior management support on operational efficiency, analyze the impact of organizational culture on operational efficiency (OE), explore the effect of selecting a BPR methodology on operational efficiency, and probe into the influence of BPR strategic alignment on the OE of state-owned corporations in Kenya. The research was conducted on 36 commercial state corporations within Nairobi City County, Kenya. The research scope was restricted to four key variables: upper management support, BPR strategic alignment, choice of BPR methodology, and organizational culture. The investigation centered on commercial state corporations that operated during the period from 2019 to 2022. The resource-based perspective theory, systems theory, and organizational contingency theory were all incorporated into the study's theoretical framework in order to comprehend the theoretical underpinnings of the study variables. The census technique was applied using a cross-sectional survey study design because there are only 46 Commercial State Corporations in Kenya (n=46). Structured questionnaires were administered to gather quantitative data. Data analysis involved the use of SPSS version 24 for calculating descriptive statistics and Multiple Linear Regression analysis. The results show that the support of senior management, organizational culture, the choice of business process reengineering method and the alignment of business process reengineering strategies all have a positive impact significantly to the operational efficiency of state-owned commercial corporations (P < 0.05). The study's conclusions emphasize four critical recommendations for enhancing the OE of commercial state corporations. Firstly, securing unwavering top management support is paramount, as it significantly influences OE improvements. 168Secondly, fostering an organizational culture aligned with BPR methodologies is crucial for success. Thirdly, careful selection of the appropriate BPR methodology and diligent adherence to its steps are imperative. Lastly, aligning BPR initiatives with the overall organizational strategy is pivotal in eliminating superfluous processes and tasks. By heeding these recommendations, commercial state corporations can achieve substantial gains in operational efficiency, ultimately boosting their performance and competitiveness.
CONTINUOUS QUALITY IMPROVEMENT AND PERFORMANCE OF LOGISTICS FIRMS IN KENYA – A CASE STUDY OF KUEHNE + NAGEL LIMITED
(management university of africa, 2023-11) Robinson Malala Otieno; Mr. Daniel Komu
The main objective of this research study was to investigate influence of organizational practices on performance of logistics firms in Kenya. The specific objective was to determine the effect of continuous quality improvement on performance of logistic firms in Kenya. This study was founded using resource-based view and planned behavior theory. The study target population was 326 Kuehne + Nagel Limited employees working in Nairobi, Kenya. This study adopted survey research design. The study adopted stratified random sampling techniques. A 25% sample size was selected. This study used questionnaires to gather data. A pilot test was performed using five questionnaires. The collected data was scrutinized, coded, classified and systematically keyed in SPSS version 22.0 software for generation of data table and charts. The analysis incorporated both descriptive and inferential statistics. As ethical consideration, all work of authors used was acknowledged. The results indicate correlation r equal 0.507 for quality improvement. This indicates positive relationship between quality improvement and performance of logistics firms in Kenya. The study recommends that the logistics firms in Kenya should continue to improve their standards of operations and quality control measures to reduce waste, lead time, errors, mistakes and improve quality of services rendered to customers thus promote their brand image. This study would benefit Kuehne + Nagel Limited and other logistic firms in Kenya to improve their logistical activities as well as future researchers as source of reference and citations.
CORPORATE GOVERNANCE AND FINANCIAL PERFORMANCE OF COMMERCIAL BANKS IN MACHAKOS COUNTY, KENYA
(management university of africa, 2023-11) Shadrack Mbithi Ndeto; Dr. John Cheluget, PhD
Purpose: the purpose of the research was to examine how the services provided by commercial banks in the country affect the customers' satisfaction, regulatory framework compliance, employee motivation and retention, and overall transparency and accountability. Methodology: Data was gathered using surveys utilizing a descriptive research methodology. Commercial banks in Machakos County were the focus of this research. Because of its central location within the metro area and its excellent infrastructure, Machakos County was chosen due to the region's tremendous economic potential. Machakos county has a total of 26 commercial banks spread across its 9 sub counties and were all involved in the study. The data collection tool was piloted in Makueni County. Both the correlation and regression results were used to establish whether any form of influence between transparency and accountability, employee motivation and retention, regulatory framework compliance, customer satisfaction and performance of commercial banks in Kenya. Findings: The study found out that there exists a positive relationship between the specific aspects of corporate governance under study and the financial performance of commercial banks. these findings have also been related to the findings of another previous research. Recommendations: The research recommends that to ensure there is sufficient Compliance to Regulatory Framework the management of the commercial banks, the legislature and the central bank which is the supervising authority needs to put in place policies to ensure the bank is compliant to the provisions.
CREDIT ACCESS ON GROWTH OF SME IN KENYA
(management university of africa, 2023-11) Boneface Wanjala Wekesa; Dr. Samuel Thiong’o
In order to determine the effect of credit access on Growth of SME in Kenya. The paper employs descriptive research design and makes use of quantitative modes to assess the effect of credit access on Growth of SME in Kenya. Desktop research review was conducted to support the data collected through Likert scale questionnaires and analyzed using SPSS version 20. Data above demonstrates that, Credit access had a higher mean, and this could be related to the mobile loans (Mshwari) that are available for every mobile user, and the SME community have taken advantage of the access to small loans. The mean score for statements ranged from 3.9135 for the statement “The firm encourages bank deposits for every transaction”, a mean score of 3.8300 for the statement “The firm encourages accounts payments as opposed to cash payment” meanwhile a mean score of 3.8271 for the statement “The firm encourages accessing financial services” and a mean score of 3.7839 for the statement “Firm Management encourages access to credit” finally the statement while “ The firm encourages insurance services as part of risk management” established a mean score of 3.7637 “. The paper concludes that, bank deposits for every transaction were considered an appropriate method of transacting in SMEs. Access to reasonable finances remains a tenacious challenge for SMEs in Kenya and financing of SMEs is profoundly reliant on loans from customary sources including commercial banks, SACCOs and microfinance establishments.
DETERMINANTS OF SUSTAINABILITY OF DONOR FUNDED PROJECTS IN KENYA: A CASE STUDY OF PIONEER NETWORK, EMBAKASI WEST CONSTITUENCY
(management university of africa, 2023-11) Ngumbao Alvin Munyao; Dr. Samuel Thiong’o
Pioneer Network is a donor-funded project in Embakasi West Constituency that aims to improve residents' quality of life through empowering church development projects. This study aimed to evaluate elements influencing the sustainability of donor-funded projects in Embakasi West Constituency, Kenya. The study focused on monitoring and evaluation, donor funding levels, community participation, and capacity building. The projects include schools, health centers, water supply systems, and relief programs. The study used a descriptive research design and a proportional sampling method to gather primary data from 196 respondents. The findings showed a positive relationship between monitoring and evaluation, level of donor funding, community engagement and capacity building with project sustainability. The study recommends a comprehensive monitoring and evaluation framework throughout all stages of donor-funded projects to identify challenges and provide appropriate solutions. Monitoring financial sustainability is crucial for assessing long-term viability, and the contributions made by beneficiaries indicate overall system sustainability. Community participation should begin with proposal development, needs assessment, project site selection, planning, design, implementation, financial stage, and monitoring and evaluation.
DETERMINANTS OF WOMEN PARTICIPATION IN POLITICAL LEADERSHIP: A CASE OF LARI CONSTITUENCY, KENYA
(management university of africa, 2023-11) Ngugi Monica Njoki; Dr. Patricia Chemutai
Women involvement in political leadership in Kenya continues to exhibit a low trend. Despite certain advancements in women's political representation during the 2022 electoral cycle, Kenya continues to face challenges regarding the limited involvement of women in political leadership roles. The study aimed to explore elements that impact women’s involvement in the political landscape within the unique context of Kenya with focus on cultural factors, social factors, economic and political factors. The study was supported by a theoretical framework that incorporated feminist theory, gender socialization, resource-based and patriarchal theories. The research utilized a descriptive research design. The research was centered on the residents of Lari Constituency, situated in Kiambu County, Kenya, as the selected target population. The combined population of this particular group totaled 135,303 individuals, consisting of 67,061 males and 68,238 females. The sample size was 398 participants. The research used structured questionnaires for data collection. The research employed a combination of descriptive and inferential statistical methods to analyze data. A multiple linear regression model was employed to assess the correlation between the variables. The correlation results showed that cultural factors, social factors, economic and political factors are positively and significantly correlated with women participation in political leadership in Kenya. Cultural factors, social factors, economic factors and political factors can explain 75.8% of the variations in women participation in political leadership in Kenya. The regression results demonstrated that cultural factors significantly and positively impact women's participation in political leadership (β=.235, p=0.040). Social factors significantly and positively impact women's political leadership participation (β=.322, p=0.000). Economic factors are positively and significantly related with women's leadership participation (β=.280, p=0.010). Political factors significantly and positively influence women's leadership participation (β=.220, p=0.000). The study concluded that cultural factors, social factors, economic and political factors are positively and significantly related with women participation in political leadership in Kenya. It is recommended that cultural awareness campaigns be intensified, specifically targeting regions or communities where traditional gender 606roles are deeply ingrained. The educational curriculum incorporates gender studies and leadership training from an early age. Moreover, economic empowerment programs should be scaled up, ensuring women have equal access to employment and entrepreneurial opportunities, thus solidifying their financial independence and capability to venture into politics.
E-PROCUREMENT PRACTICES AND PERFORMANCE OF ROADS CONSTRUCTION PROJECTS IN KENYA. A CASE STUDY OF KENYA NATIONAL HIGHWAY AUTHORITY, KAKAMEGA COUNTY
(management university of africa, 2023-11) Wesley Koech; Dr. Paul Machoka
The critical pre-planning stages for road construction projects encompass tasks such as planning, analysis, design, earthwork, paving, implementation, quality control assessment, and task interdependency scheduling. There has been a visible setback in implementation due to timely challenges in completion of road projects construction systems despite reforms in procurement regulations in regard to PPDA of 2005. The primary focus of this study was to investigate the how e-procurement practices has affected the performance of roads construction projects in Kakamega County Government's Western Region with reference to the Kenya National Highways Authority. To do so, the study established the effects of e-procurement practices (e-tendering, e-sourcing, e-valuation, and e-submission) on performance of roads construction projects under KeNHA in Kakamega County. The study was guided by the Resource Based View theory, Dynamic Capability Theory and Unified theory of acceptance. Study findings revealed that e-sourcing had significant influence on performance of road construction projects (t-statistic=19.927, p-value=0.002< 0.05). E-tendering had a significant influence on performance of road construction projects (t statistic=25.674, p-value=0.045< 0.05). Study revealed that e-evaluation had significant influence on performance of road construction projects (t statistic=3.183, p-value=0.006 < 0.05). Lastly, the study revealed that the e-submission had a significant influence on performance of road construction projects (statistic=6.117, p-value=0.000 < 0.05). Measures related to the e-procurement system should be improved, and management should take the lead in the implementation of electronic procurement. This will improve the reduction of supply chain risks and make supplier performance more beneficial for KeNHA as well as road construction projects. The results of this study will inform strategic decisions the management may need to make to ensure effective application of e-procurement in KeNHA as well as other organizations.
EDUCATION LEVELS AND ECONOMIC EMPOWERMENT OF WOMEN IN KENYA: A CASE STUDY OF KAJIADO COUNTY
(management university of africa, 2023-11) Gladys N. Sanchiro; Dr. Thomas Ngui, PhD,; Kennedy C. Maina
Purpose of the Study: This study is centered on examining the impact of education levels as the independent variable on the economic empowerment of women as the dependent variable in Kajiado County, one of Kenya's marginalized regions. Statement of the problem: The County faces gender-based education disparities, socioeconomic challenges, and limited economic opportunities for women. Male chauvinism contributes to the disadvantage of girls, leading to slow development and high female illiteracy due to early marriages. The primary research objective was to explore the connection between education levels and women's economic empowerment in Kenya. The study's specific goals included assessing the impact of education levels, socioeconomic factors, and women's participation in income-generating activities on women's economic empowerment in Kajiado County. Research Methodology: descriptive research design involved a sample of 90 women (30% of the 300 members in the Kajiado County Women Empowerment Group). The study's theoretical framework drew from liberal feminism and empowerment theory. Data collection used questionnaires with closed-ended questions via the mobile tool Kobo Collect. Data analysis in Microsoft Excel included mean, mode, standard deviation, and analysis of variance. Research findings were presented visually through charts and tables. Results of the study: The study used an analysis of variance, where a calculated F-value exceeding the critical F-value leads to rejecting the null hypothesis (H0) in favor of the alternative hypothesis (H1). Employing Microsoft Excel, the analysis produced specific results: F calculated = 2.681, F critical = 1.288. As F Calculated was greater than F Critical (F Calculated > F Critical), the null hypothesis (H0) was rejected, and the alternative hypothesis (H1) was accepted. This outcome signifies a significant connection between women's engagement in economic activities and the economic empowerment of women in Kajiado County. Conclusion: The results of the study suggest a significant correlation between education levels, socioeconomic factors, and women's participation in income-generating activities, and the economic empowerment of women in Kajiado County. These insights were substantiated through the analysis of variance applied to their responses.
EFFECT OF CRISIS DETECTION ON ORGANIZATIONAL PERFORMANCE IN THE INSURANCE INDUSTRY IN KENYA. A SURVEY OF SELECTED INSURANCE COMPANIES IN KENYA
(management university of africa, 2023-11) Oguma Amyson Jakom; Moses Leseiyo; Jared Osoro; Dr. John Cheluget
The purpose of the study was to examine the influence of crisis detection strategies on organizational performance in the insurance industry. A survey of selected insurance companies in Kenya. The target population for the study was 122 staff members of selected insurance companies in Nairobi. Stratified random sampling was used in the study to select a sample size of 61 respondents. The data collection instrument that was used in the study was the questionnaire. Data was analyzed using descriptive and inferential statistical methods. The study results show a strong positive association between crisis detection on organizational performance in the insurance industry (R=0.556). The coefficient of determination adjusted R2= 0.306 which means that crisis detection explains 30.6% of the variance in organizational performance. The study indicated that crisis detection has effect on organizational performance in the insurance industry in Kenya. That Crisis Detection is positively and significantly associated with organizational performance in the insurance industry in Kenya. There are effective monitoring mechanisms for crisis, insurance companies lack effective monitoring mechanisms. There was regular assessment by insurance companies to detect crisis. There were some measures that enabled definition of crisis by insurance companies which enabled them detect crisis.
EFFECT OF ENVIRONMENTAL SCANNING ON ORGANIZATIONAL PERFORMANCE OF REFERRAL HOSPITALS IN KENYA: A CASE OF KENYATTA NATIONAL HOSPITAL
(management university of africa, 2023-11) Patrick Makau King’ola; Prof. Washington Okeyo
Globally, organizations from both public and private sectors have over time recognized the importance of strategic management, which is considered as a tool, which can be employed for purposes of enhancing performance. Environmental scanning is an aspect of strategic management, which focuses on acquiring of relevant information by managers, which relate to activities in the operating environment of organizations for purposes of being well informed in view of action to be taken in the future. The provision of services at KNH has faced numerous difficulties. The difficulties are brought on by inadequate equipment, the presence of outdated equipment, and unfavorable working circumstances. Moreover, there is a shortage of medical personnel, and the present personnel are demoralized. The study recommends an established Environmental Scanning Framework that encompasses various dimensions, including political, economic, social, technological, legal, and environmental factors. Assign a dedicated team within each referral hospital responsible for conducting regular environmental scans and analyzing the findings. Establish a centralized data collection system that gathers relevant information from both internal and external sources, including government agencies, research institutions, and international organizations.
EFFECT OF STAKEHOLDERS’ PARTICIPATION ON PERFORMANCE OF COUNTY GOVERNMENTS IN KENYA. A CASE OF KITUI COUNTY GOVERNMENT
(management university of africa, 2023-11) Joseph Kyavoa; Prof. Washington Okeyo
Corporate governance helps the organization in coming up with the structure that assists in formulating objectives, and the ways of accomplishing the set goals and monitoring performance. The performance management in public service sector entails successful management of the policies and plans aimed at achieving the targets and the anticipated benefits. Government officials concentrate more on policy, regulation and operational matters while on the other hand, the public who are the employees ought to be productive in an organization for them to secure and continue in their employment position and lastly other stakeholders have concerns in various societal and environmental issues. Stakeholders are individuals with an interest in a project or who will be impacted by it. Project success and improved decisions result from stakeholder participation. Project sustainability depends on fostering local ownership, which is accomplished through participation. Stakeholder involvement in projects results in a number of benefits. Stakeholders are able to develop their capacities and identify their own projects in the future. In turn, this promotes effectiveness and sustainability. The adoption of a devolved system of government in 2013 gave county governments the chance to improve local service delivery, but to this day, many counties continue to face rising demands from their citizens for the delivery of better services in an equitable and transparent manner. Counties should develop a structured and inclusive stakeholder engagement strategy that identifies key stakeholders, outlines their roles, and establishes communication channels. This strategy should promote meaningful participation, transparency, and collaboration among stakeholders, ultimately contributing to better decision-making and improved county performance.
FINANCIAL TECHNOLOGY ACCESS AND HOUSEHOLD WELFARE IN KENYA: A CASE OF GREEN PARK ESTATE, NAIROBI COUNTY, KENYA
(management university of africa, 2023-11) Keith Njenga Ng’ang’a; Isabella Sile
The development of digital financial services has transformed transactions and financial access, particularly in developing countries. However, access to these services remains uneven, impeding economic engagement and welfare development. This study focuses on the impact of financial technology access on household welfare within Green Park Estate, Nairobi County, Kenya, addressing the disparities and exploring avenues for inclusive progress. The specific objective was to determine the effect of access to electronic payment systems on household welfare in Green Park Estate, Nairobi County. The study used the Social Capital Theory. It employed a descriptive research design and targeted 500 households in Green Park Estate. Cochran formula, which was used to reduce the sample to 157 respondents. Simple random sampling technique was used to select the sample respondents. Data analysis was conducted using SPSS version 25, and the findings were presented using chats and tables. The study findings revealed that access to electronic payment systems had a positive impact on household welfare. Electronic payment systems enabled households to better manage their payments, and financial savings innovations positively correlated with household welfare. Based on the study findings, the researcher recommended that financial institutions should work to mobilize more households to fully adopt technology in their financial systems. Financial organizations should collaborate with households in Upper Savanna to develop better financial savings innovations, and the government should provide cheap loans to households to protect them from exploitation. Further studies should also be conducted to determine how these variables affect household welfare.
INFLUENCE OF STRATEGIC LEADERSHIP PRACTICES ON FINANCIAL PERFORMANCE OF STATE CORPORATIONS A CASE OF KENYA ELECTRICITY TRANSMISSION COMPANY LIMITED.
(management university of africa, 2023-11) Jackson Gachara; Prof. Washington Okeyo
The study aims to establish the influence of strategic leadership practices on the financial performance at KETRACO with specific objectives being to examine how strategic planning and organization resources affect financial performance. The findings will be used as a reference point to other researchers in the same field. The study findings will be beneficial to the foundation of future studies and provided a critical examination and the knowledge generated by this study will enable scholars to improve and develop a better understanding of the subject. The study was anchored on adaptive leadership theory and reinforced by trait leadership theory. The study adopted a descriptive research design with a target population of 385 respondents. Stratified proportion sampling was used to select 121 respondents. Questionnaires were used for data collection, and a pilot study was conducted on the questionnaires. Data were analyzed using descriptive statistics and inferential statistics. The study established a strong positive relationship between the variables (r= 0.548, p=0.000), and that strategic planning significantly influences financial performance. The regression analysis revealed a relationship R = 0.302 which showed a moderate correlation and revealed that organization resources and financial performance are significantly connected, the study established a strong positive relationship between the variables (r= 0.302, p=0.004). The study concludes that strategic planning statistically and significantly affects financial performance and that there is a positive relation between organization resources and the variations in financial performance can be explained by other study variables. It is recommended that management should develop and formulate guidelines, governing structure, and strategic plans for effective implementation of organizational goals and objectives. A further study on strategic leadership practices and financial performance in state corporations in Kenya whereby the study should seek to provide more insights.
INTEREST LENDING RATES AND CREDIT POLICY AND HOW THEY DETERMINELOAN REPAYMENT IN KENYA: A CASE STUDY OF DEPOIT TAKING SACCOS IN KENYA
(management university of africa, 2023-11) Kenneth Ngunjiri Mwangi
The researcher studied deposit-taking Saccos in Nairobi County to find out the determinants of loan repayment in Kenya. The Kenya Financial Sector comprises banks, microfinances and SACCOs, however due to their competitive lending charges and affordable options the latter have, contributed a great deal in economic prosperity through advancement of capital, savings mobilization and wealth creation to young and existing entrepreneurs as well as big corporate entities. However, while the above hold true the financial industry has been suffered the blow of poor loan repayment by the borrowers. In view of the above, two specific objectives acted as the independent variables influencing loan repayment in the DTSs this comprised to; determine the influence of interest lending rates, explore the influence of credit policy on loan repayment in DTSs. in Kenya. The Agency Theory was used as the main theoretical framework and anchored on the Fisher Interest Rates Theory. Descriptive Research Design was adopted, using a target population of 92 employees, which delivered the appropriate sample of 46 respondents to facilitate data collection using closed and open-ended questionnaire delivered to the respondents, which were accurately and precisely designed and easy to fill. Finally, multiple linear regression model, charts and bar graphs were used for data analysis and presentation. Study results indicated interest lending rates in deposit taking Saccos to have a big impact on loan repayment, in that, it favorably and adversely affected loan repayment accordingly, the credit policy seemed to quite significantly impact on the loan repayment. In conclusion, lending rates significant impacted on loan repayment, credit policy ought to be fully and well implemented. The study recommended proper internal control system to monitor and control those specific variables from being over ridded by the loan officers. Same area of study should be advanced to MFIs and explore other variables like open loan guarantors, member education, collateral adequacy and leadership style.
ORGANIZATIONAL ORIENTATION AND PERFORMANCE OF TECHNICAL AND VOCATIONAL EDUCATION AND TRAINING INSTITUTIONS IN KENYA: A CASE STUDY OF WOTE TECHNICAL AND TRAINING INSTITUTE
(management university of africa, 2023-11) Sylvester Kyengo Kisyula; Sylvester Kyengo Kisyula
The general objective was to examine the organizational orientation and performance of technical and vocational education and training (TVET) institutions in Kenya with specific at Wote TTI and to examine the effects of market orientation on the TVET’s performance at Wote TTI. The following theoretical pillars served as the study's guide: Resource-Based View Theory, Dynamics Capabilities Theory, and Stewardship Theory whereby the Resource-Based View Theory Served as the Anchor Theory and it was complemented by Dynamics Capabilities and Stewardship Theories. The study targeted a population of 1100 and used a descriptive research approach. A sample size of 110 respondents was chosen using stratified random sampling technique. Questionnaires were used to gather data. The findings indicate that organizational orientation and the performance of TVET have a significant value with p = 0.05, implying that increasing the mean index of predictor variables will improve the performance of TVET. According to the model, strategic orientation was the predictor variable that had the greatest impact on the performance of TVET, followed by market orientation. The conclusion was that the performance of TVET may be accounted for by a change in each of the predictor factors; the other 42.7% is explained by the variations of the elements not taken into account in this analysis. The findings indicated the greatest impact on the performance of TVET is strategic orientation. According to the study's advice, it was recommended that Wote TTI and other institutions suggested that all TVET institutions in Kenya should develop their own strategies in order to remain competitive. The report also suggested that all TVET institutions regardless of size, develop their plans, carry out the crucial SWOT analysis (Strengths, Weaknesses, Opportunities, and Threats), as well as environmental scanning. Further suggestions were 382that, it was vital to include employees in strategy execution to lessen the difficulties which were encountered by the management of Wote TTI.
OUTSOURCING AND PERFORMANCE OF LOGISTICS FIRMS IN KENYA – A CASE STUDY OF KUEHNE + NAGEL LIMITED
(management university of africa, 2023-11) Robinson Malala Otieno; Mr. Daniel Komu
The main objective of this research study was to investigate influence of organizational practices on performance of logistics firms in Kenya. The specific objective was to examine the effect of outsourcing on performance of logistic firms in Kenya. This study was founded using resource-based view and planned behavior theory. The study target population was 326 Kuehne + Nagel Limited employees working in Nairobi, Kenya. This study adopted survey research design. The study adopted stratified random sampling techniques. A 25% sample size was selected. This study used questionnaires to gather data. A pilot test was performed using five questionnaires. The collected data was scrutinized, coded, classified and systematically keyed in SPSS version 22.0 software for generation of data table and charts. The analysis incorporated both descriptive and inferential statistics. As ethical consideration, all work of authors used was acknowledged. The results indicate correlation r equal 0.217 for outsourcing. This indicates positive relationship between outsourcing and performance of logistics firms in Kenya. The study recommends logistics firms operating in Kenya should deliberate and identify areas or functions in the management that are suitable for outsourcing such as cleaning, cooking, and among others to enable them fully to concentrate in core mandates thus net more clients and improve sales and profits. This study would benefit Kuehne + Nagel Limited and other logistic firms in Kenya to improve their logistical activities as well as future researchers as source of reference and citations. Keywords: Organizational practices, Outsourcing, Performance, Logistics firms, Outsourcing, Kenya, Kuehne + Nagel Limited
PERFORMANCE APPRAISAL AND EMPLOYEE PERFORMANCE IN THE KENYAN HEALTH SECTOR: A CASE STUDY OF PHARMACY AND POISONS BOARD
(management university of africa, 2023-11) Abdinasir Ahmed Sheikh; David Kanyanjua
This study sought to determine the effect of performance appraisal on employee performance in the Kenyan health sector, with a specific focus on the Pharmacy and Poisons Board. The study was guided by objectives which included determining the effect of performance planning, regular feedback, performance diagnosis, and best fit compensation on employee performance. To achieve the objectives, both primary and secondary data were collected. A descriptive research design was employed, and the target population included managers and employees of the Pharmacy and Poisons Board in Kenya. The data was analyzed using descriptive and inferential approaches with the Statistical Package for Social Sciences software (SPSS). Questionnaire instruments were used to collect quantitative data, and the findings were presented using various tables, charts, and graphs. The findings revealed that performance planning had a significant positive effect on employee performance (β = 0.174, p < 0.05). Additionally, the study found that regular feedback positively influenced employee performance (r = 0.659, p < 0.01). Furthermore, the study revealed that performance diagnosis had a significant positive effect on employee performance (r = 0.70, p < 0.01). Regarding best fit compensation, the study found a strong positive relationship between these factors and employee performance (β = 0.790, p < 0.001). Based on these findings, it is recommended that organizations prioritize effective performance planning, establish mechanisms for regular feedback and coaching, ensure alignment between employee skills and job requirements, and implement fair and motivating compensation structures.
PERSONAL CREDIT SCORE AND ACCESS TO AFFORDABLE CREDIT; A CASE STUDY OF THE NCBA GROUP PLC, KENYA
(management university of africa, 2023-11) Jared Okoth Awuor; Isabella Sile
To determine the level of risk default that a client or household presents and assign a risk score to each client, to ascertain the validity of the credit score and household borrowing, to examine trends in credit portfolio diversification, to guarantee adequate controls over credit score, the study aims to examine and establish personal credit scores and access to affordable credit in accessing affordable credit, a case study of the NCBA Bank Group PLC Kenya. Targeting 170 personnel, namely the corporate risk manager, project manager, branch manager, credit risk manager, and operations manager of the NCBA Bank, Kenya, a descriptive study approach was used. 30% of the workers in a survey of 35 branches out of 64 branches were used in the study (51 employees). Both primary and secondary data were employed in the investigation. The primary data will be administered with the questionnaire, and data presented in form of tables and pie charts. It is recommended that in order to assess specific banks’ capacity for portfolio risk management and the creation of expert-based scorecards, focused consultations with those banks are necessary. In addition, there is need for launching a large-scale effort to standardize the gathering of financial statement data, ratio computations, collateral quality measurements (type, loan to-value ratio, lien position), and performance data for loans and deposits. This would eventually allow for the creation of a pooled credit scorecard that includes not only credit bureau data but also the other essential components of a strong NCBA Bank, Kenya scoring model. The days of implementing broad-based policies are being replaced by in-depth evaluations of the market circumstances and a better effort to comprehend the increasingly complex wants of consumers. Additionally, it must be made known that the Credit Information Sharing Mechanism opens up new avenues for obtaining official credit.