DIPLOMA RESEARCH PROJECTS

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FACTORS AFFECTING THE IMPLEMENTATION OF QUALITY IMPROVEMENT IN LEARNING INSTITUTION IN KENYA: A CASE STUDY OF CHRISTIAN INDUSTRIAL TRAINING INSTITUTE
(MUA, 2019-07) DOROTHY W NJIRU
The purpose of this study was to determine the factors affecting the implementation of quality improvement in learning institution in Kenya with reference to Kenya Christian Industrial Training Institute. This study was to be guided by the objectives which are: management commitment, financial resources, internal auditing and organizational culture. The significance of the study was to the management of Kenya Christian Industrial Training Institute, Government, and other manufactures and future researchers. The study adopted descriptive research design. The target population for this study was 109 employees which involved a sample size of 44 respondents. Data to be collected through questionnaire that was to be distributed to the respondents and to be analyzed using both quantitative and qualitative methods and later presented through tables, bar graphs and pie charts.
THE IMPACT OF DISCO MATANGA ON EDUCATIONAL PERFORMANCE IN PRIMARY SCHOOLS IN KILIFI COUNTY.
(Management University of Africa, 2019-07) CHRISTOPHER KAMBI MUMBA
This research study sought to analyze the impact of disco Matanga amongst the spheres of school going children in Kilifi County following an outcry of how enrolment of students in primary school within the county. Also, the educational performance of these students was a concern, and these were key aspects of the study. It thus had such objectives as to determine the level of enrolment of pupils in schools within Kilifi, to identify the effects of disco Matanga on academic performance as well as to provide for recommendation on academic performance in primary schools in Kilifi. This study has shown great significance to the Kilifi County Government on matters of education within the county. Also, other researchers would benefit from this piece of work while making references to it. The descriptive research design and sampling techniques in which 80% of the entire population formed the sample size and thus the study used primary and secondary data to analyze the data for accurate findings to be gathered. Both quantitative and qualitative analysis were deployed for clear interpretational and description of data. The key recommendation of this study was total involvement of stakeholders, the pupils, parents and the school management should be empowered to take up their position and see into it that learning is smoothly facilitated. Such other recommendation included burning disco Matanga within the county, providing for motivational avenue to pupils who do well in school and have their academic standard improved.
FACTORS INFLUENCING THE UPTAKE OF HEALTH INSURANCE AMONG KENYAN LOW INCOME CLASS IN KENYA: A SURVEY STUDY OF KOROGOCHO SLUMS RESIDENTS, NAIROBI
(MUA, 2019-09) GRACE NJERI KAGIRI
Health insurance has been considered as key to achieving universal health care by various countries. This is with the aim of ensuring that every citizen should have access to needed healthcare services that are effective and of acceptable quality and that no one should risk financial ruins as a result of illness. However, recent statistics still indicate that in Kenya, currently 26.6% of total health expenditure is out of pocket. Out-of-pocket spending on healthcare has been found to drive the poor into more poverty and poses a barrier to their access to healthcare. This study aimed at determining factors influencing the uptake of health insurance among Kenyan low income class in Kenya: a survey study of Korogocho slums residents, Nairobi. The objectives of the study were to determine the extent of uptake of health insurance among Kenyan low income class in Kenya in Korogocho slums resident in Nairobi County, to determine the factors influencing uptake of health insurance, the preferred type of health insurance scheme between private and public health insurance and the level of satisfaction for those already having health insurance cover. The independent variables in this study were socioeconomic factors, the available health insurance providers, the preferred health insurance provider and client’s satisfaction. The dependent variable for the study was uptake of health insurance which was determined by the extent of health insurance uptake. The study was carried out in Korogocho slums in Nairobi County. The study was a descriptive cross-sectional study. The sample size was (n=384) which was determined through the formula n = Z2p(1-p)/d2. Respondents were sampled through stratified random sampling method where eight hospitals formed the stratum. Data was collected by use of self and researcher administered questionnaires by the researcher for a period of two weeks. Collected data was analyzed using SPSS version 20 to draw both descriptive and inferential statistics. Uptake of health insurance was found to be 46.1% majority of them being those employed in the formal sector, and also majority being covered by NHIF. Level of knowledge on health insurance was found to be 52.6%, which could be a major factor contributing to low uptake.
FACTORS CONTRIBUTING TO STUDENTS POOR ACADEMIC PERFORMANCE IN DAY HIGH SCHOOLS IN NAIROBI: (A CASE STUDY OF MAKINI HIGH SCHOOL)
(MUA, 2019-09) OGOMBO DOROTHY
Performance of students is a product of socio-economic, psychological and environmental factors. It was interesting to note that several studies made on factors that influence academic performance in public schools; socio-economic factors such as parents’ net income, wealth & education background, lack of adequate teaching material, equipment and other environmental factors like location of schools. On the other hand, in private schools, the cost of education is high; the schools are fully equipped and have up-to date teaching materials hence parents are committed to meet these high costs hoping that this is enough to ensure that high performance, sadly not the result. The purpose of the study was to examine the factors contributing to poor student academic performance in Day High Schools. Objectives selected; to find out the influence of on Student Attitude, Motivation, Home environment and Life skill on academic performance of students in Kenya Certificate of Secondary Education Examinations. The study used Makini High School, a mixed day-secondary school, because of its easy access and the presences of both male and female gender of the population all form four students. Descriptive survey research design was used to explore factors influencing student academic performance. The data was collected from questionnaire administered to students and quantitative data was analysed using descriptive statistics such as means, frequency counts and percentages. The findings on attitude and motivation slightly above half mark could imply that students could be impacted from the home environment – lack of adequate parental support and close monitoring as well as week life skills. Life skills training of student as per of the educational curriculum is recommended.
FACTORS AFFECTING IMPLEMENTATION OF TECHNOLOGY IN HOTEL MANAGEMENT. A CASE STUDY OF SERENA HOTEL, NAIROBI, KENYA
(MUA, 2019-11) SAADIA AHMEDNUR MOHAMED
Hotel Management (HM) in Kenya continues to find ways of meeting the aspirations of the poor. One way they try to achieve this goal is by implementing technological innovations. This paper explored technological innovations in a sample of HM drawn from the Serena Hotel , Nairobi, Kenya. Chi-square test was used to test the relationship between characteristics of HM and the implementation of technological innovations. The Spearman’s rho was used for robustness checks. The findings revealed that computer based technology is the most widely adopted technology followed by telephone, counting machine, internet, satellite, fax machine, and Hotel robot waiters in that order. The study found the implementation of these technological innovations to be significantly related to factors such as board size, number of males in board, board tenure, frequency of board meeting, size of workforce, number of employees with tertiary education, investment in R&D, number of branches or outlets, and sources of funding. According to the HM, hotel policy, competition, regulatory and legal environment, infrastructure and firm specific factors such as client exit rate, human resource capacity and distributional challenges affect their innovative behavior. A key recommendation flowing out of the study is that, much as the implementation of technological innovation is good, it must be done with caution. A thorough risk assessment must be conducted by HM prior to the introduction of any new technology.
FACTORS AFFECTING IMPLEMENTATION OF TECHNOLOGY IN HOTEL MANAGEMENT. A CASE STUDY OF SERENA HOTEL, NAIROBI, KENYA
(MUA, 2019-11) SAADIA AHMEDNUR MOHAMED
Hotel Management (HM) in Kenya continues to find ways of meeting the aspirations of the poor. One way they try to achieve this goal is by implementing technological innovations. This paper explored technological innovations in a sample of HM drawn from the Serena Hotel , Nairobi, Kenya. Chi-square test was used to test the relationship between characteristics of HM and the implementation of technological innovations. The Spearman’s rho was used for robustness checks. The findings revealed that computer based technology is the most widely adopted technology followed by telephone, counting machine, internet, satellite, fax machine, and Hotel robot waiters in that order. The study found the implementation of these technological innovations to be significantly related to factors such as board size, number of males in board, board tenure, frequency of board meeting, size of workforce, number of employees with tertiary education, investment in R&D, number of branches or outlets, and sources of funding. According to the HM, hotel policy, competition, regulatory and legal environment, infrastructure and firm specific factors such as client exit rate, human resource capacity and distributional challenges affect their innovative behavior. A key recommendation flowing out of the study is that, much as the implementation of technological innovation is good, it must be done with caution. A thorough risk assessment must be conducted by HM prior to the introduction of any new technology.
A RESEARCH PROPOSAL SUBMITTED TO THE SCHOOL OF MANAGEMENT AND LEADERSHIP IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF THE DIPLOMA OF LEADERSHIP AND MANAGMENT OF THE MANAGEMENT UNIVERSITY OF AFRICA
(MUA, 2020-02) OWII ANYANGO JACKLINE
The purpose of this study was to find out the factors affecting inventory management in the hotel industry in Kenya: a case study of Silver Springs Hotel Nairobi. The study focused on four key objectives which included; effects of employee training, information technology, cost and internal control system on the inventory management in the hotel industry. The research utilized primary data. The source of data primarily adopted in order to create a room for high reliability of data acquired and also reduce the gap that may exist as a result of technological advancements leading to changes in the economies of scale. The primary data involved use of questionnaires and interviews (personal interviewing) to fill the gaps left. The target population used were employees working at the Silver Springs Hotel in Nairobi estimating about 100 employees. The respondents were drawn from the Top Department, Middle Department and the Support Staff Department since the inventory management efficiency was an issue that affects the entire organization. The sample size obtained was 40. The simple stratified sampling was used since the study involved several departments. Respondents from each stratum were selected using simple random sampling. Purposive sampling was also used to select managers who are directly involved in procurement of goods, works or services. The data analysis and processing utilized frequency tables which were generated to highlight the percentage scores and cumulative percentages for the variables of interest. For quantitative data, tabulated findings, calculated frequencies and percentages on each variable under study was used and then interpreted to make research findings. The information was then presented in form of table frequencies and percentages, pie charts, use of tables to present data. Quantitatively the response of 56% indicated that employee training affects inventory management while 44% indicated that it does not affect. 78% indicated that information technology affect inventory management while 22% indicated that it does not affect inventory control system management. According to the study, 78% of the total respondents indicated that cost affects inventory management while 22% stated that it does not affect. Based on the study, 67% indicated that internal control system affects inventory management while 33% on the other hand stated that internal control system does not affect inventory management. The results from the study have clearly indicated that provision of employee training, information technology, cost and internal control system would go a long way in enhancing business performance. It is recommended that organizations should continuously endeavor to use technology so as to undercut competition; hotels with lower costs can set lower prices that result in greater sales and profits and finally the management needs to understand that security is hygiene factor; when it’s there and inefficient, people hardly notice it at all.
FACTORS AFFECTING PROCUREMENT PERFORMANCE IN PUBLIC ORGANIZATIONS: A CASE STUDY OF COUNTY GOVERNMENT OF NAIROBI
(MUA, 2020-03) DAHIRA DAKAT IBRAHIM
The study’s main objective was to establish the factors affecting procurement performance in public organization. The study was guided by the following key objectives to assess the effect of staff competence on effective procurement performance in County Government of Nairobi, to establish how resource allocation affects procurement performance in County Government of Nairobi and to establish the effects of stakeholder engagement on effective procurement performance in County Government of Nairobi. This study used an explanatory research design. Questionnaires were administered to employees who were selected using the purposive sampling technique. The target population of the study comprised approximately 109 employees from the county government offices of Nairobi. Data for this study was obtained from primary and secondary sources. The secondary data was gathered from the organization’s review reports on Human Resource Management. Primary data was obtained from questionnaires given to the employees. The study targeted a sample size of 33 respondents from 109. Both quantitative and qualitative data was collected. The qualitative data from secondary sources was analyzed using content analysis and logical analysis techniques. Quantitative data which is numerical was used to analyse raw data using descriptive method whereby the basic features of the data were described. The researcher established that employees are not competent enough to handle complex procurement processes in the County Government of Nairobi as indicated by the respondents; the findings indicated that the county resource allocation policy is in line to ensure maximisation of key procured resources thus enhancing service delivery. Majority of the respondents were in agreement that Suppliers harmonization through electronic sourcing enables firms to readily identify new potential suppliers. The study concluded that Staff Competence and Procurement Performance require necessary skills and experience to carry out procurements effectively. On resource allocation the study concluded that County Government of Nairobi lacked clear accountability on how the resources provided impact on their performance. The study concluded that Top management plays important roles in ensuring that the staffs employed are competent. This study recommends that the County Government of Nairobi should be organizing workshops and trainings for procurement officers in order to improve their skills and knowledge, while employing they should ensure key competencies and experiences are put into consideration. The County Government of Nairobi should also put in place measures to prevent unethical behaviours which is costly to the County.
INFLUENCE OF ETHICAL LEADERSHIP ON EMPLOYEE ENGAGEMENT IN THE KENYAN AIRLINE INDUSTRY A Case Study of Kenya Airways PLC
(MUA, 2020-04) FREDRICK ALUVALE
There is declining productivity of the airline industry in Kenya due to disengagement; devastatingly effecting on their productivity and significant impacting on the organizational performance of the airline industry. Consequently, the industryis losing between 5% and 15% of its annual sales revenue. Poor leadership decisions have been linked to poor employee involvement in the Kenya airline industry with most empirical literature indicating that ethical leadership has a positive significant effect on employee engagement. However, empirical evidences suggest that existing research on the influence of; leaders ' technical skills, personality traits, leadership credibility and empowerment behavior on employee engagement in the Kenya Airline industry is relatively limited. Therefore, it remains unclear whether the available ethical leadership programs are effective in stimulating the commitment of employees needed to achieve the desired level of employee productivity. Accordingly, this study seeks to close this research gap by assessing the influence of ethical leadership on employee engagement in the Kenyan airline industry. The study was guided by the following; adaptive and generative learning theory and Maslow’s hierarchy of needs theory. This study, which adopted descriptive research design, had a target population of 1170 employees of Kenya Airways who were located in Nairobi. Using the formula by Mugenda and Mugenda (2003), the study obtained a sample population of 117 respondents, who were selected using simple stratified random sampling technique. The study collected data from primary sources using structured questionnaire, which was tested for validity and reliability before administration. Data was analysed using quantitative approach to produce descriptive statistics which was in form of frequencies, percentages, mean and standard deviation. The Statistical Package for Social Sciences (SPSS) software version 20.0 was used to help analyse the data. The study concludes that; technical abilities in ethical leadership highly influences employee engagement in Kenyan airline industry, personality traits highly influences employee engagement in Kenyan airline industry, empowerment behaviour highly influences employee engagement in Kenyan airline industry, and credibility (moral) traits highly influences employee engagement in Kenyan airline. The study recommends that Kenyan airline industry should; carry out a business reengineering processes to enhance the technical abilities of its leaders, review its human resource development strategies to ensure that their leaders adequately display responsive personality traits, equip its managers with training and skills empowerment through regular seminars and in house group meetings, empowers its managers and leaders with insights on moral traits.
FACTORS AFFECTING WORK LIFE BALANCE AMONG WOMEN EMPLOYEES IN EDUCATION SECTOR A CASE STUDY OF USIU – AFRICA (UNITED STATE INTERNATIONAL UNIVERSITY)
(MUA, 2020-05) CATHERINE WAGUTTI NYAMBOK
There is lot of controversies about the work life balance. It is common perception that it is very difficult to make a balance between professional and personal life. This research has tried to identify the work life balance of female employees of education sector. For the purpose of research, the data were collected from 40 female employees. The sampling was done through questionnaire and survey monkey within University. It has been coming out that female employees were facing lot of problems in balancing between work and life. Though they are able to balance their personal and professional life up to certain extent. The general objective of this study will be to establish factors affecting work life balance among women employees in education sector a case study of United State International University-Africa. The study will be guided by the following specific objectives: To establish the influence of individual stress factors on work life balance among women employees in education sector. The data will be presented by using tables and figures. SPSS (statistical software package) will be used to generate the descriptive statistics and to establish the relation between the dependent and the independent variables of study. The findings will act as a reference point to other researchers in the same field thus facilitating their studies the study findings will provide relevant information that will help the management of United States International University. The study recommends that the management of United States International University should come up with employee’s compensation packages. Most women would prefer flexible timing, and supportive spouse, family and friends as well as an environment conducive for work at the office. To establish the influence of organization factors on work life balance among women employees in education sector. To establish the influence of psychological factors on work life balance among women employees in education sector. To establish the influence of family satisfaction factors on work life balance among women employees in education sector.
EFFECTS OF INTEREST RATES ON AGRICULTURAL OUTPUT IN KENYA
(Management University of Africa, 2020-06) CINDERELLA NDUTA LOMBARD
This research work examines the influence of interest rates on Agricultural output in Kenya using Macroeconomic variables; interest rates, and agricultural output. The objective of the study is to explore the extent to which commercial bank interest rates have influenced agricultural output in the country. The specific objectives are; to assess the impact of interest rate on agricultural output in Kenya; to analyze the effect of inflation rates on agricultural output; to analyze the effect of budget allocated on agricultural output and to assess the effects of taxes on agricultural output in Kenya. The strategy adopted for the study was multiple regressions and the F-test; these were used to test the significance of the entire regression plane, and the R2, to test the joint influence of the independent variables on the dependent variable. The finding was that: firstly, interest rates, budget allocated on agricultural output, tax and inflation rates contributed to agricultural output. Secondly interest rates in Kenya are relatively high. Based on the findings above, the following suggestions were made: 1. There is need for financial institutions to increase the amount of loans given to farmers at a lower interest rate. In light of the discoveries and conclusions of the review, policies ought to be put in place to assist the banks relax their level of lending interest rates to farmers. The recommendation is based on the findings that higher interest rates lead to lower agricultural productivity. 2. Policies ought to be implemented to guarantee that the tax rates on agricultural inputs should be relatively lower to reduce the cost of agricultural inputs for the realized output to be more. 3. Also, policies concerning increase in government budget allocation on agriculture ought to be set up in order to increase the agricultural output.
FACTORS AFFECTING NEGOTIATION AS A COST REDUCTION TOOL OF RAW MATERIALS PURCHASE IN THE MANUFACTURING INDUSTRY: A CASE STUDY OF KAPA OIL REFINING INDUSTRY
(MUA, 2020-09) MUMBUA DIANA MUNYIVA
The aim of the study was to find out factors affecting negotiation as a price reduction tool of raw materials purchase in the manufacturing industry. The general objective of the study was to evaluate factors affecting negotiation as a price reduction tool of raw materials purchase in the manufacturing industry with reference to Kapa Oil Refining Industry. The study intended to achieve the following objectives: to find out the effect of price, quality, capital and training on negotiation as a cost reduction tool of raw materials purchase in the manufacturing industry. The study will benefit the management of Kapa Oil Refining Industry and the Academicians. The researcher used descriptive research design. The study targeted a population of 460 people who were selected from top, middle and support staff levels of management. Stratified random sampling was used to cover the total population and a sample size of 138 respondents was selected randomly. Data was selected from both primary and secondary sources whereby questionnaires and literature review were done respectively so as to get detailed information. Both primary and secondary data was analyzed qualitatively and quantitatively and presented in pie charts, graphs, figures and tables. From the study findings 83% of the respondents were of the view that price affects negotiation as a cost reduction tool while 17% of the respondents disagreed, 85% of the respondents were of the opinion that quality affects negotiation as a cost reduction tool while 15% of the respondents disagreed, 88% of the respondents agreed that capital affects negotiation as a cost reduction tool while 12% of the respondents disagreed and 84% of the respondents were of the view that training affects negotiation as a cost reduction tool while 16% of the respondents disagreed. The researcher recommended that the customer should control price in subtle elements and allocate considerable assets to tie undertaking. Fixed value states add up to price and conveyance information, quality should concern keeping up the strategies and methods of value control, i.e. methodically watching that they are connected effectively. Interior organization evaluation of these issues is frequently called inspecting outside appraisal is alluded to as confirmation; the method for overseeing capital can significantly affect both the liquidity and gainfulness of the organization. The fundamental reason for any firm is to augment benefit and manager as well as other employees who perform non-routine should solve problems on their jobs, reports.
THE IMPACT OF TECHNOLOGICAL INNOVATION ON MANUFACTURING FIRMS FOR SUSTAINABLE DEVELOPMENT: A CASE STUDY OF BAMBURI CEMENT LTD., KENYA
(Management University of Africa, 2020-09) SUMEYA ALI ABDI
Managers in companies constantly strive to increase efficiency, implement best practice and deliver increased shareholder value. They seek to improve cash flow through efficiencies of scale and cost reductions measures but there are limits to cost saving. The best way to create value and sustainable growth in firm is to innovate ahead of the competition. This study focused on the impact technological innovation has on manufacturing firms; a case of Bamburi Cement Ltd. The specific objectives of the study were to establish the influence of technological innovation adopted in introduction of new products on sustainable development, to examine the influence of technological innovation adopted in introduction of new methods of production on sustainable development, to determine the influence of technological innovation adopted in opening new markets on sustainable development and to establish the influence of technological innovation adopted in sourcing appropriate raw materials on sustainable development. The study adopted a descriptive design where a quantitative research method was used to ensure establishment of correlations and cause effect relationship that is important in viability of the constructs. The target populace of the study was 120 staff of Bamburi Cement Ltd in Kenya where a sample of 60 respondents was obtained. The research used questionnaires to collect data. The data was processed using statistical package for social sciences (SPSS) and then presented on tables and figures for interpretation.
EFFECT OF AUTOMATED TELLER MACHINE ON CUSTOMER SATISFACTION IN COMMERCIAL BANKS CASE STUDY OF MOMBASA COUNTY
(Management University of Africa, 2020-09) MUNTAZ ABDINASIR
The purpose of the proposal was to investigate the effects of Automated Teller Machine service on customer satisfaction of Commercial Banks in Mombasa County. The examination was driven by the way that ATM use ease admittance to bank administrations past working hours and days. These realities drives the researcher to detail a point that manages the research interaction and the end-product was utilized to assess the impacts of ATM administration on consumer loyalty of Commercial Banks in Mombasa County dependent on the accompanying goals; to analyze the impact of the unwavering quality of ATM administration on consumer loyalty, to evaluate the impacts of the security of ATM administration on consumer loyalty, to set up the impacts of the precision of ATM administration on consumer loyalty and to decide the impacts of the accommodation of ATM administration on consumer loyalty of Commercial Banks in Mombasa County. The speculations of the investigation incorporate dissemination of advancement hypothesis, discord hypothesis, contrast hypothesis and consolidated level hypothesis. The review of theoretical framework was done in line with the research variables, and a conceptual framework was created in accordance with the exploration goals. The investigation received an enlightening examination plan. Illustrative examination was worried about discovering what, where and how of a wonder. The significant wellspring of information to be utilized was through poll. Directing of the examination was done to find out the legitimacy and dependability of the instruments. Information examination incorporates the utilization of distinct and inferential measurements. Elucidating measurements include the utilization of recurrence tables, pie diagrams, charts and rates while inferential insights include the utilization of multiple regression analysis. Data was presented in tables, graphs and charts. The study concludes that adoption of the automated teller machine increased customer satisfaction and the overall improvement in the commercial banks. The study concludes that automated teller machine through reliability lead to customer satisfaction and helped in general performance of the commercial banks. The study recommends that the use of automated teller machine by commercial banks in Mombasa County should embrace to improve in their service delivery and customer satisfaction.
FACTOR INFLUENCING ADOPTION OF ELECTRONIC MEDICAL RECORD SYSTEM IN WAJIR COUNTY REFERRAL HOSPITAL.
(Management University of Africa, 2020-09) MUZAMIL OSMAN SALAH
Acceptance of the information system sent by a physician to healthcare facilities is important to achieve the goal of the program, but many systems facing the challenges of this study have attempted to identify factors that influence the acceptance of electronic record systems, a year after its implementation. in Kenya. Electronic devices are useful for capturing and storing patient data that can be returned in summary form to provide a summary of the patient's history. Electronic medical records may be able to demonstrate completeness, provide better search and retrieval instructions and provide more accurate quality control and especially decision making. The purpose of the search and especially the support of the election. The purpose of this study was to identify the mechanism by which power may influence the acquisition of an electronic record system at Wajir County Referral Hospital, to determine the extent to which the area is affected by the adoption of an electronic medical record at the Wajir County Referral Hospital. The descriptive design of the search engine is welcome because it provides a description of the current state of affairs and currently the description of what is available, including the question and why. The target population was Wajir, County Referral Hospital. However, the electronic record system has not been implemented, so the penny is received to collect information from all healthcare areas in the general population. Selecting a participant from each hospital for the purpose of sampling is a kind of incompetence based on the characteristics of the population of interest, so the sample size of this study was all structures in the population based on the theory from which the modification technology exists. (TAM) imaging. Questionnaires were abandoned so that the plaintiff would complete them at his appointed time. This study collected data, as well as the use of standardized questionnaires and data encoded and analyzed using statistics.
THE EFFECTS OF GOVERNMENT’S TECHNOLOGY POLICIES ON THE YOUTH IN NAIROBI COUNTY, KENYA A CASE STUDY OF NAIROBI CITY COUNTY.
(MUA, 2020-10) PURITY NYAKWAYE
This study aims to explain the effects of government policies on technology among the youth: A case study of Nairobi County Kenya. These are the specific objectives of my study: To identify if technology is positively or negatively affecting the youth, to examine how the government is handling the use of technology among the youth, and the views on technology policies among the youth. The study will make use of questionnaires or interviews where the case study will be conducted. The target population of this case study is the youths of Nairobi County.
FACTORS AFFECTING ESTABLISHMENT OF SMALL AND MEDIUM BUSINESS ENTERPRISES IN KAMUKUNJI, NAIROBI COUNTY.
(MUA, 2020-10) ZAMZAM MOHAMED GODANA
The purpose of this study examined the factors affecting establishment of SMEs in Kamukunji, Nairobi County. The study was guided by the following specific objectives; to determine the effects of access to capital on establishment of SMEs in Kamukunji, Nairobi County, to explore the effects of government support on establishment of SMEs in Kamukunji, Nairobi County and to determine the effects of managerial skills on establishment of SMEs in Kamukunji, Nairobi County.This study was anchored by the following theories; Resource Based View and Positive Accounting Theory. The research design for this study was descriptive research design. The target people of the study consisted of SMEs tax payers in Kamukunji, Nairobi County. This population was targeted to give comprehensive information that was significant for analysis and explanation of the data. The study population comprised of 373 SMEs within Kamukunji, as per the Nairobi county register. The sampling technique that was used in this study is stratified random sampling. The researcher used questionnaire as a tool for data collection. The questions presented to the respondents were closed ended questions. Both quantitative and qualitative data were collected. This study used both primary and secondary statistics and also use quantitative and non-quantitative methods to conduct the analysis of the results. The analyzed data was presented in Tabulation, Bar graphs, Pie charts and Percentage. Multiple regression analysis was used to establish the factors affecting establishment of SMEs in Kamukunji, Nairobi County. The findings revealed that Access to capital has a positive influence on Establishment of SMEs in Kamukunji in Nairobi County. The results showed that Government support practices have a moderate influence on Establishment of SMEs in Kamukunji in Nairobi County. Majority of the respondents agreed that Managerial skills had a negative influence on Establishment of SMEs in Kamukunji. The study concludes that Access to capital, Government support and Managerial skills have significantly affected Establishment of SMEs in Kamukunji in Nairobi County. The study recommends that the county government must enhance of access to financing to SMEs.
THE EFFECTS OF E-MARKETING ON CONSUMER BEHAVIOUR IN SUPERMARKETS: A CASE STUDY OF NAIVAS SUPERMARKETS OF NAIROBI
(Management University of Africa, 2020-11) GRACE JOAN MACHARIA
Marketing activities in Kenya has been revolutionized by the changes of information technology and the widespread use of social media and other e-marketing platforms. Many retailers have had to adapt to engage in non-traditional marketing activities that include eMarketing. The use of e-marketing that include social media, digital advertising and e-marketing has gained ground significantly in Kenya and as a result many retail outlets and brands are adapting to the new changes and consumers preferences. Supermarkets are one of the retail outlets that are slowly taking up this change. This research aimed to find out the influence of e-marketing on consumer buyer behavior in Naivas supermarkets in Nairobi County. The study adopted descriptive cross-sectional study. The study utilized population of all Naivas supermarkets in Nairobi County. The research depended on data from primary sources that was gathered through the use of structured questionnaires. The study found out that social media, online marketing and email marketing positively influenced consumer buyer behavior. The study concludes that inquiries were received via social media about new and existing product. Promotions done via social media led to increased sales in Naivas supermarkets. Naivas Supermarkets had many site visits once a product has been launched. Online marketing attracted more customer and customers perceived online marketing as convenient mode of transaction. Use of email helped in customer retention and customer provided feedback on the email sent. The study recommends that policy makers in Naivas supermarkets ought to formulate strategies on better adoption of E-marketing. The policy makers ought to enhance the better usage of social media to market their products. Administrators ought to train their staffs on E-marketing mode of transactions. The administrators ought to ensure that their supermarkets launch new products by sue of social medias. Naivas Supermarkets ought to use e-marketing for easy awareness creation of products and services offered. Naivas Supermarkets ought to embrace e-marketing to save on cost and to create awareness of products via E-marketing platforms.
FACTORS AFFECTING IMPLEMENTATION OF TECHNOLOGY IN HOTEL MANAGEMENT. A CASE STUDY OF FIVE STAR HOTELS IN NAIROBI KENYA.
(Management University of Africa, 2020-11) Anam Ahmed
Hotel management in Kenya keeps on discovering methods of meeting the goals of poor people. One way they attempt to accomplish this objective is by using new technology invention. This research investigated technology in an example of hotel management drawn from Five-Star hotels in Nairobi, Kenya. Chi- square test was utilized to test the connection between qualities of hotel management and the use of technology. The spearman’s rho was used for vigor checks. The discoveries uncovered that PC based inventions is the most generally embraced innovation followed by phone, checking machines, satellites, web, and hotel robot servers in a specific order. The investigation found the execution of this mechanical development to be altogether identified with elements, for example, board size, number of guys in board, board residency, recurrence of executive gathering, size of labor force, number of workers with tertiary training, interest in R and D, number of branches or sources, and wellsprings of subsidizing. As per the hotel management inn strategy, rivalry administrative and legitimate climate, framework, for example, customer leave rate/ human asset limit and distributional difficulties influence their creative conduct. The key proposal streaming out of the examination is that much as the usage of technology is acceptable, it must be finished with alert. An intensive danger appraisal must be directed by hotel management preceding of any new innovation.
FACTORS AFFECTING PROCUREMENT PLANNING IN COUNTY GOVERNMENTS; A CASE STUDY OF COUNTY GOVERNMENT OF WAJIR
(MUA, 2020-12) FAIZA MOHAMED
Buying in local government accounts for 65% of annual government revenue. Provincial governments can develop new procurement plans, but few can successfully implement these plans. Lack of good implementation in procurement planning causes some consequences for organizations that can hinder organizational development and delivery of services. The general purpose of this study is to identify the factors that affect the implementation of the procurement system in local government. Case study in Wajir County. Its specific objectives are as follows: to promote the influence of information technology on the use of the Wajir County procurement system, to promote the influence of procurement technology on the use of the Wajir County procurement system, and to evaluate the impact of the responsibility process on the Wajir County procurement system. Researchers use descriptive reading diagrams to collect data from respondents. Of the target population is almost one hundred employed in the local government sector. Researchers used 86 respondents as sample sizes distributed in several different administrative categories. Respondents were selected using a simple random measurement method. Researchers use questions as a tool to collect data. Questionnaires include closed-ended questions that expand the size of the link and ask respondents' views on the use of the retrieval system. Both measurement and measurement methods were used in this study. Considered poor quality data with regard to the feelings, opinions, statements and suggestions of the respondents. Data analysis is used to evaluate raw data using methods that describe key features of the data. The findings show that the merger had a positive effect on the implementation of the Wazir County government procurement plan. The findings show that information technology has a positive impact on the implementation of the Wajir County Government procurement plan. The findings indicate that the district government conducts personnel training in the implementation of procurement plans, and staff competence is an important requirement to ensure the implementation of procurement programs. Most respondents claimed that responsibility had a negative impact on the use of the Wajir County Government procurement plan. Investigators have concluded that the integration of ICT acquisition activities has enabled many training institutions in the community to improve purchasing ability. The study concluded that employees need the skills and experience needed to make a good purchase, and the ability of personnel to have a significant impact on Wajir County Government procurement plans. Research concludes that financial analysis is one of the most important requirements for an effective Wazir Regional Government procurement system. Research suggests that this plan is not retained and should be reviewed regularly and contributes to the development of an annual procurement plan to improve the performance of Wazir County Government properties. Similarly, procurement management should be managed by skilled, competent and experienced development experts.