INFLUENCE OF EMPLOYEE INVOLVEMENT ON EMPLOYEE PERFORMANCE IN THE AVIATION INDUSTRY. A CASE STUDY OF KENYA AIRPORTS AUTHORITY

Abstract

Employee involvement increases workplace engagement, which in turn leads to improvements in performance. Participation from workers makes it easier for them to share knowledge with one another, which in turn increases the notion that management has faith in each of them. Additionally, employees have the ability to perceive and explain their viewpoints regarding the dynamics of the workplace, thereby being able to leverage this information for the advantage of the organization. The general objective of the study sought to determine the influence of employee involvement on employee performance in the Aviation Industry. The study had an in-depth descriptive and comprehensive investigation of Kenya Airports Authority. Thirty-nine employees of the Kenya Airports Authority are the subjects of this study. The research made use of a census sample approach in order to collect the responses of 39 individuals. questionnaires were used to collect the necessary information. The study findings established that the respondents agreed that effective communication enhances participative decision making. The study results revealed that the respondents agreed that active participation results to participative decision making. The study results showed that majority of the respondents agreed that employee health and safety enhance employee performance. The study established that some of the respondents agreed that there is clear training on participation in decision making. The study findings indicated that majority of the respondents agreed that bargaining structure enhances employee performance. The study established that the respondents strongly agreed that employee’s strikes affect employee performance. Majority of the respondents were found to highly agree that Clear expectations enhance employee performance. The study recommended for management to put more efforts in encouraging their employees to contribute to decision making and incorporate their views in the organizational policy, managers to allow increased level of workers participation in decision making sense they are the center of operations and can contribute to work related issues, participative management to be redefined and properly applied so that people’s understanding and perception of what it is all about will be improved. The study recommended that collective bargaining should be used as a tool in establishing working conditions, pursuing strategic and commercial goals, and implementing strategic plans such as the Labor Management Plan. Collective bargaining and collective agreements should also be used to standardize employment administration and simplify how the hospital manages and employs its employees.