DIPLOMA IN MANAGEMENT AND LEADERSHIP

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A RESEARCH PROPOSAL SUBMITTED TO THE SCHOOL OF MANAGEMENT AND LEADERSHIP IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF THE DIPLOMA OF LEADERSHIP AND MANAGMENT OF THE MANAGEMENT UNIVERSITY OF AFRICA
(MUA, 2020-02) OWII ANYANGO JACKLINE
The purpose of this study was to find out the factors affecting inventory management in the hotel industry in Kenya: a case study of Silver Springs Hotel Nairobi. The study focused on four key objectives which included; effects of employee training, information technology, cost and internal control system on the inventory management in the hotel industry. The research utilized primary data. The source of data primarily adopted in order to create a room for high reliability of data acquired and also reduce the gap that may exist as a result of technological advancements leading to changes in the economies of scale. The primary data involved use of questionnaires and interviews (personal interviewing) to fill the gaps left. The target population used were employees working at the Silver Springs Hotel in Nairobi estimating about 100 employees. The respondents were drawn from the Top Department, Middle Department and the Support Staff Department since the inventory management efficiency was an issue that affects the entire organization. The sample size obtained was 40. The simple stratified sampling was used since the study involved several departments. Respondents from each stratum were selected using simple random sampling. Purposive sampling was also used to select managers who are directly involved in procurement of goods, works or services. The data analysis and processing utilized frequency tables which were generated to highlight the percentage scores and cumulative percentages for the variables of interest. For quantitative data, tabulated findings, calculated frequencies and percentages on each variable under study was used and then interpreted to make research findings. The information was then presented in form of table frequencies and percentages, pie charts, use of tables to present data. Quantitatively the response of 56% indicated that employee training affects inventory management while 44% indicated that it does not affect. 78% indicated that information technology affect inventory management while 22% indicated that it does not affect inventory control system management. According to the study, 78% of the total respondents indicated that cost affects inventory management while 22% stated that it does not affect. Based on the study, 67% indicated that internal control system affects inventory management while 33% on the other hand stated that internal control system does not affect inventory management. The results from the study have clearly indicated that provision of employee training, information technology, cost and internal control system would go a long way in enhancing business performance. It is recommended that organizations should continuously endeavor to use technology so as to undercut competition; hotels with lower costs can set lower prices that result in greater sales and profits and finally the management needs to understand that security is hygiene factor; when it’s there and inefficient, people hardly notice it at all.
A STUDY TO DETERMINE THE IMPACT OF EMPLOYEE RELATIONS ON ORGANIZATIONAL PRODUCTIVITY IN PRIVATE SECTOR IN KENYA A CASE STUDY OF I &M BANK, HEAD OFFICE KENYA.
(management university of africa, 2021-09) EUCABETH KAGENDO
This research dealt with the most pressing issues facing most organizations today in the need to raise employee performance and organizational productivity. I&M Bank were selected because the employees were not so much interested with the organization productivity neither did the employees do anything that would have helped in increasing the organization profits. There is a widespread belief that productivity improvements can only be achieved through a fundamental reform in the area of employee relations. Therefore, it's worthwhile to study the Problem of the impact of employee relations on organizational productivity in a broader sense. This mainly deals with the impact of employee relations on organization productivity by Identifying and understanding the relationship between the independent variables of key indicators of organizational productivity. Responses gathered from the staff were analyzed to bring out findings, conclusions and recommendations for this study. In relation to this study, the descriptive design research was chosen as the appropriate one. Data was gathered from both primary and secondary sources of information. Data was collected by use of questionnaires and reliability of research instruments was tested using test-retest technique and validated by experts in the academic research. Stratified random sampling and simple random sampling was used to collect the sample size of 28 respondents. The data was analyzed and collected by descriptive statistics; simple frequencies and percentages. From the research findings it was concluded that there is a strong positive relationship between the independent and dependent variable which indicate a greater impact from employee relations towards the overall productivity. The most valuable recommendation given is to treat employees with great care.
CHALLENGES FACING MANAGEMENT OF PENSION SCHEMES IN STATE CORPORATIONS IN KENYA: A CASE STUDY OF THE KENYA PORTS AUTHORITY PENSION SCHEME.
(management university of africa, 2024-01) MAGETO CAROLYNE.
A pension scheme serves as a tax-efficient retirement savings plan, offering individuals the opportunity to save during their working years and receive income upon retirement. Unfortunately, issues of misappropriation and mismanagement have been observed in various pension schemes, including the Kenya Ports Authority Pension Scheme. This research focuses on exploring the challenges encountered in the management of pension schemes, specifically delving into the Kenya Ports Authority Pension Scheme and its workforce of twenty employees. The research employs a survey method to scrutinize aspects such as management structures, investment decisions, adherence to government policies, and responses to economic volatility, all crucial for the effective operation of the pension scheme. Both qualitative and quantitative data was gathered using questionnaires, interview schedules, and document analysis. The outcomes and recommendations derived from this study aim to contribute significantly to the enhancement of management structures and the formulation of well-informed decisions. Additionally, the research seeks to understand the challenges faced by formal pension schemes, like the Kenya Ports Authority Pension Scheme, in adapting to the socio-economic characteristics of informal workers. It also aims to evaluate the financial sustainability of social security schemes in Kenya, with a specific focus on the hurdles encountered by pension systems. Furthermore, the study explores the potential for pension schemes to facilitate access to affordable housing, highlighting the Kenya Ports Authority Pension Scheme's pioneering role in this domain. Legal cases and regulatory notifications related to pension scheme management, including those involving the Kenya Ports Authority Pension Scheme, will also be examined as part of the research.
CORRELATION BETWEEN DEPRESSION LEVEL AND THE USE OF SOCIAL MEDIA AMONG UNIVERSITY STUDENTS IN KISII COUNTY, KENYA A CASE STUDY OF KISII UNIVERSITY
(management university of africa, 2023-11) EMILY MORAA NYAMWEYA
This study's primary goal was to examine the correlation between depression level and the use of social media among university students in Kisii County, Kenya. A case study of Kisii University. The specific objectives of the study, to find out the correlation between forms of social media use and level of depression among university students in Kisii County, to examine the correlation between frequency of social media use and level of depression among university students in Kisii County and to investigate the correlation between functions of social media use and level of depression among university students in Kisii County. For this study, a descriptive research approach was adopted. 14,000 students enrolled in courses at Kisii University's main campus located in Kisii County were the focus of this investigation. The number of samples was determined by taking 10 per cent out of which 100 respondents were obtained. The tools for gathering data were questionnaires. Prior to the inquiry, a trial investigation was conducted to test the survey's accuracy. Quantitative statistics was classified and statistical descriptions, such as tables with frequencies and percentages, were used to better explain the information, while qualitative statistics was scrutinized to determine the responses from respondents that are relevant to the research topic. The data was analyzed using the SPSS to produce the tables and figures. The investigation found a connection between the use of social media platforms, frequency of social media uses as well as functions of social media use and depression levels. The outcomes of this investigation recommend that college students should track how long they use on the internet and media and on their own project. The study suggests that students should seek out amusement outside of social media, create offline academic groups, and communicate one-on-one with them friends. Finally, the researcher recommends more study to assess the connection between using social media and difficulties related to mental diseases other than depression.
EFFECT OF LEADERSHIP COMPETENCIES ON ORGANIZATIONAL PERFORMANCE OF STATE CORPORATIONS INKENYA: A CASE STUDY OF NATIONAL HOSPITAL INSURANCE FUND.
(MUA, 2022-08) OLIECH JULIUS OCHIENG
Leadership competencies effectiveness is a requirement for organizations not only to be successful with current undertakings, but also to be successful in the future. Outstanding organizational performance invariably maps to dynamic leadership competencies within an organization. The purpose of this study is to establish the effect of leadership competencies on performance of state corporations in Kenya. The study will be significant to the NHIF top management, other states corporations, future researchers and leadership and management consultants. The study used cross - sectional survey research design. The study’s population was the state corporations in Kenya. The target population for the study was 104 employees and a sample size of 52 respondents. Stratified random sampling was used in the study. The researcher used secondary information sources that were obtained through relevant literature available in the library, various documents, publications and reports including, journals, and magazines. Primary data was collected using a questionnaire. Respondent’s data was analyzed through frequency and descriptive statistics. Data was presented with aid of graphs and pie charts. The originality of this research lies in its attempt to fill the significant gaps. From the study findings, 92% of the respondents agreed that self-awareness affect organizational performance of state corporations whereas 8% disagreed. The study indicated that 95% of the respondents agreed that self - management affects organizational performance of state corporations whereas 5% disagreed. The analysis indicated that 78% agreed that social awareness affects organizational performance of state corporations whereas 22% disagreed. Lastly, analysis indicated that 78% agreed that social skills affect organizational performance of state corporations whereas 22% disagreed. The study recommended that state corporations should adopt a culture of conducting trainings on self-awareness leadership competency. This could go a long way in ensuring better the performance of the state corporations. That state corporations should adopt a culture of conducting trainings on self - management leadership competency. This could go a long way in ensuring better financial performance of the state corporations. The study also recommended that state corporations should adopt a culture of conducting trainings on social awareness leadership competency. This could go a long way in ensuring better the performance of the state corporations. That state corporations should adopt a culture of conducting trainings on social skills leadership competency. This could go a long way in ensuring enhanced performance of the state corporations.
EFFECT OF LEADERSHIP STYLE ON EMPLOYEE PERFORMANCE AT UNGA GROUP LIMITED IN NAIROBI COUNTY
(MUA, 2021-10) DERRICK CHOMBA WACHIRA
The objective of this study was to investigate the effectiveness of different leadership styles on the performance of employees at UNGA Group Kenya. The study employed survey descriptive design. The target population was 323 employees of UNGA Group Limited in Nairobi County. The study used simple random sampling to select 155 employees to participate in the survey. The study relied on primary data. Data collection was performed through the use of structured questionnaires. The study also indicated that the existing type of leadership in selected UNGA Group affected the employee’s performance both positively and negatively. Finally, the study found that there are various measures that can be used to address the negative effects caused by the existing type of leadership. Among of the suggested measures includes; leaders should be flexible to change their styles, ensure collaboration with the employees, leaders should use participatory methods of leadership and that leaders should win subordinates.
EFFECT OF MANAGEMENT PRACTICES ON ORGANIZATIONAL PERFORMANCE. A CASE STUDY OF HOUSE OF MANJI
(management university of africa, 2024-02) YASIN ABDIAZIZ
EFFECT OF PUBLIC RELATIONS ON ENHANCING CUSTOMER SATISFACTION: A CASE STUDY OF POSTAL CORPORATION OF KENYA, NAIROBI BRANCH
(MUA, 2021-03) YASMIN HUSSEIN SALAD
Service value today has turned out to be not only the rhetoric of every organisation, but has also occupied a prominent position in every discourse and or research study. No business organisation can survive without satisfying its customers hence the study main objective was to determine the effect of public relations on enhancing customer satisfaction with Postal Corporation of Kenya as a Case study. The study was guided by the following objectives, to establish the effects of customer service on customer satisfaction in Postal Corporation of Kenya, to establish the effect of staff competence on customer satisfaction in Postal Corporation of Kenya and to determine the effect complaints handling on customer satisfaction in Postal Corporation of Kenya. The study was anchored on the following theories: Attribution Theory and Systems theory. The literature review indicated that the Public Relations makes organizations more effective by building long-term relationships with strategic constituencies, and more specifically, by developing relations with stakeholders in the internal or external environment that constrain or enhance the ability of an organization to accomplish its mission. The researcher adopted descriptive survey design with quantitative and qualitative methods. The researcher targeted senior staff, middle-level staff and lower staff of Postal Corporation of Kenya, Nairobi Offices. The target population was 150 respondents. The researcher used Slovene’s formula and computed the same on each category of employees to obtain a sample size of 55 respondents. The study involved collection of data using both primary and secondary data collection method. The primary data was collected through the use of questioners which was self-administered. The data analysis procedure involved the use of quantitative techniques whereby the information to be dealt with was derived from the questionnaires. The following techniques of analysis and interpreting data was used: Tabulation, Bar graphs, Pie charts and Percentage. The researcher established that Customer service at Postal Corporation of Kenya exceeds Customer Expectations. The findings indicated that the Staff competence enhances customer orientation at Kenya Postal Corporation. The findings indicated that Complaint Management practice has enhance customer satisfaction in postal corporation of Kenya. The researcher concluded that In order to provide higher quality services users’ perceptions should be higher than expectations. The researcher concluded that Staff competence enhances customer orientation at Kenya Postal Corporation the findings also indicated that Staff competence enhances Commercial Friendship at Postal Corporation of Kenya. On Complaints handling it was concluded that Customers, complaining directly with high expectations over a firm, are still in the hope of changing and unwilling to abandon the firm immediately. The study recommends that stronger communication mechanisms should be installed and well integrated in the system to ensure easier and convenience in dissemination of information to the public which would satisfy the rest of the stakeholders of Postal Corporation of Kenya. The study recommends that Postal Corporation of Kenya should devise ways and means to maintain a long-term commitment with clients so as to spur customer satisfaction.
EFFECTS OF DRUGS AND SUBSTANCES ABUSE ON CRIME RATES IN NAIROBI COUNTY: A CASE OF NATIONAL POLICE SERVICE
(MUA, 2022-10) CATHERINE MBATIANY
The primary objective of this research study was to examine the impact of drugs and substance abuse on crime rates in Nairobi County. Specific goals are: To determine the impact of drugs and substance abuse on crime rates against individuals in Nairobi County. A study of the impact of drugs and substance abuse on property crime rates in Nairobi County. Assessing the impact of drugs and substance abuse on Nairobi County's violent crime rate. This study used broken windows theory and Dustin K MacDonald Six Stage Model of Crisis Intervention as theoretical foundations to support the study. This study adopted descriptive research design. This was because it enabled the study to analyse data in both qualitative and quantitative forms. This study target population was 18 security agents in Changombe Slum and 15 community policing elders in Changombe Slum. This study used questionnaires and interview guides to gather data. Pilot testing was undertaken with sample of three questionnaires and three interview guides which were then be distributed to the participants. The collected data was scrutinized, coded, classified and systematically keyed in SPSS version 21.0 software for generation of data table and charts. The tables and charts were analysed using descriptive statistics incorporating qualitative and quantitative approach. As ethical consideration, all work of authors used was acknowledged. Based on the results, the study established that drugs and substances abuse by youths had increased cases of crimes against a person, property and public order in Changombe Slum. For instance, for crimes against a person, drugs and substances abuse contributed to abductions, violence and physical assault and torture and murder. For crimes against property, drugs and substances abuse contributed to cases of theft of properties, vandalism of properties and misuse of public properties in Changombe Slum. For crimes against public order, drugs and substances abuse contributed to cases of breakage of law, abuse of people by youths and disruption of social meetings by youths in Changombe Slum. The findings above corroborated with community policing elders’ responses that emphasized use of drugs and substance abuse by youths had contributed to crimes such as abduction, murder, burglary, robbery with violence, and public disorder in Changombe Slum. Based on the findings above, this study recommends that National Police Service increase number of police officers that protect residents of Changombe Slum. This study also recommends that National Police Service increase number of police officers that protect properties in Changombe Slum. Further, this study recommends that National Police Service increase number of police officers that maintain law and order in in Changombe Slum. Lastly, this study recommends that National Police Service sensitize the public the adverse effects of drugs and substance abuse as well improve its engagement with community policing representatives in Changombe Slum. This study suggests future studies should focus on how effectively the public can be educated against misuse of drugs and substances especially the youths.
EFFECTS OF LEADERSHIP STYLES ON EMPLOYEE PERFORMANCE IN THE PRODUCTION INDUSTRIES IN KENYA. A CASE STUDY OF EAST AFRICA BREWERIES LIMITED.
(MUA, 2022-10) JAMES MWANZIA MULWA
This study focuses on the impact of different leadership styles on employee performance in the manufacturing sector in Kenya. Research guiding objectives are: determining the role of leadership models on employee performance, the impact of transformational leadership trends on employee performance, design establish transactional leadership trends that control worker performance, monitor how the prevalence of capitalist leadership affects worker performance, and examining the prevalence of autocratic leadership over employee performance. A prevailing descriptive analysis was used for the study. To ensure that all aspects are clearly described in the sample, I have used sampling technique. A type of self-completed structured analysis was used. A pilot trial was performed with 100% of non-responders from 283 target populations and a sample size of 85 was adopted. Descriptive statistics techniques were used to analyze the data. Based on the results of the study, a majority of respondents with 78% agree that transformational leadership affects employee performance in breweries in East Africa, while 22% disagree. Regarding transactional leadership, 83% said transactional leadership affects employee performance at East African Breweries Limited (EABL), while 17% disagree, on the passport, 93% said , Lassiez's leadership style affects employee performance at EABL, while 7% disagree and autocratic. 73% agree, while 27% disagree that it is autocratic leadership that affects employee performance at East African Breweries Mills Limited. Organizations must be able to improve the path to employee engagement through the adoption of transformational leadership, whereby employees are assured of the change that accompanies organizational growth. To ensure that an organization's leaders exercise leadership in its operations, a high-level strategy must be devised. Research recommends that organizational leaders use a variety of liberal leadership behaviors or rather adopt liberal but non-autocratic leadership. As a result, Lassiez's leadership has a significant impact on the quality and productivity of employees. Lassie's fair, democratic, and transactional leadership style are recommended as the most effective styles.
EFFECTS OF MATERIAL HANDLING ON ORGANISATIONAL PROFITABILITY: A CASE STUDY OF BIDCO OIL AFRICA LTD THIKA.
(MUA, 2022-07) DENNIS ITHAGI MACHIRA
Material handling plays an important role in efficiency. The main objective is to investigate effects of material handling guided by following objective; reduced losses, time saving, reduced handling cost and reduced labour in relative to organizational profitability. The study had material handling concept i.e JIT theory and EOQ theory. The study adopted stratified random sampling technique to collect data of whole organization. The targeted population was 30 respondents in the organization. Primary data was collected from sample population using open and close questionnaires. Based on these findings it can be concluded material handling has a positive impact to organization profitability. The findings suggested reduced loss, time saving, reduced handling cost and reduced labour cost are significant areas management should give a great attention to.
EFFECTS OF PHYSICAL DISTRIBUTION ON PERFORMANCE OF GRAIN MILLING FIRMS IN KENYA. A CASE STUDY OF ALPHA GRAIN MILLERS NAIROBI
(MUA, 2022-07) MARYAN ALI MAOW
The general objective of this study was to establish Effects of physical distribution on performance of grain milling firms in Kenya, a case study of alpha grain millers Nairobi companies Specific Objectives; to find out the effects of inventory management on the performance of alpha grain millers Nairobi. To determine the effects of customer service on the performance of alpha grain millers Nairobi. To establish the effects of packaging on the performance of alpha grain millers Nairobi. Significance of the Study was to Management of Alpha Grain Millers Nairobi, policy makers, other flour milling companies and future researchers. Theoretical Literature Review was on three theories namely System Theory by Easton (1965), Diffusion of Innovation Theory by Gabriel Tarde in 1903, and Scientific Management Theory and Quality management theory in procurement. The Research design for the study was a descriptive study. The target population of the study mainly derived from the staff of Alpha grain millers Nairobi. The research used target population of 111 persons. From the target population of 111 individuals 40% yield a sample size of 45 respondents. A sample is a proportion of the target population that is representative of the whole population from which it is drawn in order to generalize the research findings. The study will use primary data which was collected with the help a structured questionnaire. The use of the primary data was to establish the Effects of physical distribution on performance of grain milling firms in Kenya. The questionnaire was administered to 6 respondents not in the study sample so as to establish whether the questionnaire measures what it purports to measure. Primary data collected was coded and analyzed with the help of the Statistical Package for Social Sciences (SPSS). The analysis used descriptive statistics such as mean scores and standard deviations. The results were presented using tables, graphs and charts for ease of understanding. From the analysis 79% accepted that Inventory management affects physical distribution on performance of grain milling firms while the remaining being the minority of 21% stated that inventory management does not affect the physical distribution on performance of grain milling firms in Kenya. 94% of the respondents said that customer service has an effect on physical distribution on performance of grain milling firms in Kenya. While 6% had a different opinion saying that staff customer service has insignificant effects on Physical distribution on performance of grain milling firms in Kenya. The findings indicate that 71% of the respondents agreed that packaging affect the physical distribution on performance of grain milling firms whereas 29% of the respondents disagreed. The study suggestions are in accordance with the varied results of the research. Notably, all the independent factors substantially impact the performance of Flour Milling Companies in Nairobi, Kenya. The advice of the research is that management should increase the information sharing system of the firms. Based on the study results, the research proposes that, Management of manufacturing enterprises should regularly expose its workers to training in order to develop their abilities on inventory management. Training staff helps workers to comprehend the existing inventory systems which when employed will assist the firm decrease on expenses connected with maintaining inventory. Alpha grain millers Nairobi could consider adoption of a vendor controlled inventory to lessen instances of stock-out situations, boost the levels of customer services and save costs owing to an increase in inventory turns.
EFFECTS OF POOR OFFICE SETTING ON THE INSPIRATION OF WORKERS IN AN ORGANIZATION A CASE STUDY OF THARAKA NITHI COUNTY NHIF OFFICE.
(management university of africa, 2023-10) KAINDA LILIAN
EFFECTS OF STRATEGIC PLANNING ON ORGANIZATIONAL PERFORMANCE: A CASE STUDY OF KENYA PORTS AUTHORITY
(management university of africa, 2021-09) NAJMA TAWANE ABDI
The study’s main objective was to establish the effects of strategic planning on organizational performance, a case of the Kenya Ports Authority, Nairobi County. The study was guided by the following specific objectives: To establish effects of strategic planning practices on the performance of Kenya Ports Authority, Nairobi County, to determine the effects of innovative strategy on the performance of Kenya Ports Authority, Nairobi County, To find out the effects of strategic leadership on the performance of Kenya Ports Authority, Nairobi County and to determine the extent to which strategy evaluation on the performance of Kenya Ports Authority, Nairobi County. The literature review indicated that’s that lot of research has been done on strategic planning in sampled state corporations but the researcher has found none is a publicly available survey focusing on a number of state corporations rather most researchers have chosen corporations for a case study and this makes their findings prone to errors associated with low sampling. The target population of this study consisted of 126 employees of Kenya Ports Authority in Nairobi County. The researcher will use 30% of the target population to obtain a sample size of 38 respondents. Questionnaires will be administered to employees who will be selected using the convenient sampling technique. The secondary data will be gathered from reading books, journals that contain information that is related to effects of office conflict management on the performance of Kenya Ports Authority. The qualitative data from secondary sources will be analyzed using content analysis and logical analysis techniques. The techniques of analysis and interpreting data such as: Tabulation, Bar graphs, Pie charts and Percentage will be used to present the findings. The findings of the study revealed that strategic planning influenced Kenya Ports Authority organizational performance positively. These findings were supported by the frequencies of the responses from the respondents which were presented in the form of percentages and mean scores. Further the finding was supported by the coefficient of determination (R square = 0.623) which shows that 62.3% of variations in organizational performance are explained by strategic planning. The study concluded that through implementation of the strategic planning, Kenya Ports Authority in Nairobi County has increased their potential of improving organizational performance. The study recommended that the management of Kenya Ports Authority should incorporate strategic planning practices in their organization. This will help in the development of strategies to match their long-term goals in the organization.
FACTORS CONTRIBUTING TO STUDENTS POOR ACADEMIC PERFORMANCE IN DAY HIGH SCHOOLS IN NAIROBI: (A CASE STUDY OF MAKINI HIGH SCHOOL)
(MUA, 2019-09) OGOMBO DOROTHY
Performance of students is a product of socio-economic, psychological and environmental factors. It was interesting to note that several studies made on factors that influence academic performance in public schools; socio-economic factors such as parents’ net income, wealth & education background, lack of adequate teaching material, equipment and other environmental factors like location of schools. On the other hand, in private schools, the cost of education is high; the schools are fully equipped and have up-to date teaching materials hence parents are committed to meet these high costs hoping that this is enough to ensure that high performance, sadly not the result. The purpose of the study was to examine the factors contributing to poor student academic performance in Day High Schools. Objectives selected; to find out the influence of on Student Attitude, Motivation, Home environment and Life skill on academic performance of students in Kenya Certificate of Secondary Education Examinations. The study used Makini High School, a mixed day-secondary school, because of its easy access and the presences of both male and female gender of the population all form four students. Descriptive survey research design was used to explore factors influencing student academic performance. The data was collected from questionnaire administered to students and quantitative data was analysed using descriptive statistics such as means, frequency counts and percentages. The findings on attitude and motivation slightly above half mark could imply that students could be impacted from the home environment – lack of adequate parental support and close monitoring as well as week life skills. Life skills training of student as per of the educational curriculum is recommended.
FACTORS AFFECTING APPRAISAL OF SUPPLIERS IN PUBLIC SECTOR: A CASE STUDY OF KENYA NATIONAL HIGHWAYS AUTHORITY
(MUA, 2026-02) MOSES TSUMA WAKHU
The study aimed to assess the factors affecting appraisal of suppliers in public sector with reference to Kenya National Highways Authority. The specific focus was to examine the outcome of competition on appraisal of suppliers in public sectors, to determine the effects of leadership style on appraisal of suppliers in public sector, to establish the effects of staff training on appraisal of suppliers in public sector and to assess the effects of cost of operation on appraisal of suppliers in public sector. The people covered were workers mainly Human Resources and Administration Staffs, Road Engineers, Road inspectors, supervisors and management to personnel with a target population of 200. A descriptive research design was employed to conduct the research. The project completion take place in March to June 2021 for the entire duration as required by the University Management.
FACTORS AFFECTING EMPLOYEE RECRUITMENT AND SELECTION AT NATIONAL IRRIGATION AUTHORITY
(MUA, 2023-05) KAGUARA WANJIRU GLADYS
Recruiting and selecting employees is one of the most important tasks for any organization. It is a process that begins with identifying the need for a new employee, continues with the recruitment of qualified candidates, and ends with the selection of the best employee for the job. The goal of the recruitment and selection process is to identify and hire the most qualified and suitable candidate to fill a job opening. The purpose of this study was to analyse factors affecting employee recruitment and Selection at National Irrigation Authority, Kenya. Specific objectives were to determine the influence of skill requirements, candidate qualifications, education requirements and selection policy on selection of employees at National Irrigation Authority. This study was anchored on on Attraction-Selection-Retention Model and Cognitive Ability Model. The study adopted explanatory research design and the target population was 723 staff at National Irrigation Authority. In this study both stratified and simple random sampling techniques was employed to determine the sample proportion. Additionally, this study took 20% sample from each of the strata, giving a total of one hundred and forty six (146) employees taken as respondents. The researcher collected data by use of questionnaire and face-to-face interviews. The findings showed that employee recruitment and selection is a critical process in organizations. Furthermore, the study findings showed that skill requirements, candidate qualification, education requirements and selection policies are critical factors of employee recruitment and selection. This study recommended that organizations should formulate effective methods of assessing employee skills and also device best ways of scrutinizing candidate’s qualification. Similarly, employers should set the appropriate education requirements for their open positions and should also create a comprehensive selection policy that outlines the recruitment and selection criteria for potential employees.
FACTORS AFFECTING THE ESTABLISHMENT OF SMALL AND MEDIUM - SIZED ENTERPRISES (SMEs) IN STAREHE CONSTITUENCY, NAIROBI COUNTY
(management university of africa, 2021-06) DAISY JELAGAT KOMEN
Small and medium business ventures around and within Nairobi County have experienced little growth in size. Close to half of the businesses fail after operating for a short while. This kind of failure unfortunately does not only affect new players; it also affects old and already established businesses hence the purpose of this study examined the factors affecting establishment of SMEs in Starehe, Nairobi County. The study was guided by the following specific objectives; to determine the effects of access to capital on establishment of SMEs in Starehe, Nairobi County, to explore the effects of government support on establishment of SMEs in Starehe, Nairobi County and to determine the effects of managerial skills on establishment of SMEs in Starehe, Nairobi County. This study was anchored by the following theories; Resource Based View and Positive Accounting Theory. The research design for this study was descriptive research design. The target people of the study consisted of SMEs taxpayers in Starehe, Nairobi County. This population was targeted to give comprehensive information that was significant for analysis and explanation of the data. The study population comprised of 373 SMEs within Starehe, as per the Nairobi County register. The sampling technique that was used in this study is stratified random sampling. The researcher used questionnaire as a tool for data collection. The questions presented to the respondents were closed ended questions. Both quantitative and qualitative data were collected. This study used both primary and secondary statistics, also used quantitative and non-quantitative methods to conduct the analysis of the results. The data analysis procedure involved the use of quantitative techniques whereby the information to be dealt with was derived from the questionnaires. The quantitative technique was used in employing statistical methods such as the ones listed below: The following techniques of analysis and interpreting data were used: Tabulation, Bar graphs, Pie charts and Percentage. Multiple regression analysis was used to establish the factors affecting establishment of SMEs in Starehe, Nairobi County. The findings revealed that Access to capital has a positive influence on Establishment of SMEs in Starehe in Nairobi County. The results showed that Government support practices have a moderate influence on Establishment of SMEs in Starehe in Nairobi County. Majority of the respondents agreed that Managerial skills had a negative influence on Establishment of SMEs in Starehe. The study concludes that Access to capital, Government support and Managerial skills have significantly affected Establishment of SMEs in Starehe in Nairobi County. This study recommends that the central government work with private sector financial providers to address the challenges facing SMEs in terms of access to finance. The role of government funding in resolving the financial crisis facing SMEs is a matter of controversy that needs to be thoroughly investigated. It is therefore important to examine the effectiveness of the electoral system in Kenyan literature and to look at the progress made in promoting fiscal reform by SMEs.
FACTORS AFFECTING THE IMPLEMENTATION OF QUALITY IMPROVEMENT IN LEARNING INSTITUTION IN KENYA: A CASE STUDY OF CHRISTIAN INDUSTRIAL TRAINING INSTITUTE
(MUA, 2019-07) DOROTHY W NJIRU
The purpose of this study was to determine the factors affecting the implementation of quality improvement in learning institution in Kenya with reference to Kenya Christian Industrial Training Institute. This study was to be guided by the objectives which are: management commitment, financial resources, internal auditing and organizational culture. The significance of the study was to the management of Kenya Christian Industrial Training Institute, Government, and other manufactures and future researchers. The study adopted descriptive research design. The target population for this study was 109 employees which involved a sample size of 44 respondents. Data to be collected through questionnaire that was to be distributed to the respondents and to be analyzed using both quantitative and qualitative methods and later presented through tables, bar graphs and pie charts.
FACTORS AFFECTING THE MARKETING OF DAIRY PRODUCTS: A CASE STUDY OF SPIN KNIT DAIRY LIMITED
(management university of africa, 2022-11) KENNETH WILFRED KATHURIMA MBAYA
The purpose of this study was to determine factors affecting the marketing of dairy products concerning Spin Knit Dairy Limited. This study was guided by objectives which were to determine the effects of quality, government policy, storage capacity, and market structure on marketing. This research brings out the comparison of another research studies done on this topic. The research independent variables show the gaps that exist between the past studies and the room that requires further study. The critical review of the research indicates the major concept behind the determinants of the independent variable. The target population size of 120 employees was targeted from which a sample size of 60 was chosen. The research adopted a descriptive research design, and the data was collected mainly from primary sources namely interview schedules and administering questionnaires. The research used open-ended and closed-ended questions in carrying out the research. A stratified random sampling technique was used as it gave an equal chance for each element to be chosen. A stratified technique was chosen due to the heterogeneous nature of the elements of the sample size. The data analysis procedure applied a qualitative and quantitative technique that involved descriptive statistical methods namely percentages and frequencies. In the findings, it was noted that storage capacity that is required in facilitating the marketing of material, and staff training developed by marketers gives an upper hand to be awarded the materials. Market structure minimizes the cost of maintenance and repair of products. Government policy provides the guidelines to be followed in the industry. Future researchers should research the wider applicability of achieving excellence principles on the make-up and management of market activities.