DIPLOMA IN BUSINESS INFORMATION TECHNOLOGY

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EFFECT OF AUTOMATED TELLER MACHINE ON CUSTOMER SATISFACTION IN COMMERCIAL BANKS CASE STUDY OF MOMBASA COUNTY
(Management University of Africa, 2020-09) MUNTAZ ABDINASIR
The purpose of the proposal was to investigate the effects of Automated Teller Machine service on customer satisfaction of Commercial Banks in Mombasa County. The examination was driven by the way that ATM use ease admittance to bank administrations past working hours and days. These realities drives the researcher to detail a point that manages the research interaction and the end-product was utilized to assess the impacts of ATM administration on consumer loyalty of Commercial Banks in Mombasa County dependent on the accompanying goals; to analyze the impact of the unwavering quality of ATM administration on consumer loyalty, to evaluate the impacts of the security of ATM administration on consumer loyalty, to set up the impacts of the precision of ATM administration on consumer loyalty and to decide the impacts of the accommodation of ATM administration on consumer loyalty of Commercial Banks in Mombasa County. The speculations of the investigation incorporate dissemination of advancement hypothesis, discord hypothesis, contrast hypothesis and consolidated level hypothesis. The review of theoretical framework was done in line with the research variables, and a conceptual framework was created in accordance with the exploration goals. The investigation received an enlightening examination plan. Illustrative examination was worried about discovering what, where and how of a wonder. The significant wellspring of information to be utilized was through poll. Directing of the examination was done to find out the legitimacy and dependability of the instruments. Information examination incorporates the utilization of distinct and inferential measurements. Elucidating measurements include the utilization of recurrence tables, pie diagrams, charts and rates while inferential insights include the utilization of multiple regression analysis. Data was presented in tables, graphs and charts. The study concludes that adoption of the automated teller machine increased customer satisfaction and the overall improvement in the commercial banks. The study concludes that automated teller machine through reliability lead to customer satisfaction and helped in general performance of the commercial banks. The study recommends that the use of automated teller machine by commercial banks in Mombasa County should embrace to improve in their service delivery and customer satisfaction.
EFFECTS OF ACCOUNTING INFORMATION SYSTEM ON FINANCIAL PERFORMANCE OF MANUFACTURING FIRMS; A CASE STUDY OF ALPHA GRAIN MILLERS LIMITED IN NAIROBI.
(Management University of Africa, 2021-06) RAHMA ABUBAKAR OSMAN
The research was directed by the succeeding aims; to obtain the outcome of the Cash Ledger System on the financial performance of Alpha Grain Millers Limited, to obtain the effect of the Cash Ledger System on the financial performance of Alpha Grain Millers Limited, to obtain the effect of the financial management system on Alpha Grain Millers Limited, to obtain the results of the Payment System Alpha Grain Millers Limited. Document review shows that SMEs are generally owned by owners, and often lack the necessary skills in financial management and financial management. Researchers used descriptive research formats. Population is based on 100 departmental staff from Alpha Grain Millers. The researcher obtained sample size using the Saunders formula to achieve a sample size of 80 respondents. The process of random sampling is used because the population is unequal and can be divided into groups or a line. Questionnaires used to collect information from respondents. The data collected was fully organized and considered for completeness and comprehension. Organized data is summarized and coded for easy classification to facilitate calculation. Analytical data is displayed using graphs such as pie charts, bar graphs and tables. The findings show that the Payment System takes a optimistic effect on monetary performance of Alpha Grain Millers Limited. The results show that data management system practices have a moderate impact on the financial performance of Alpha Grain Millers Limited. The study found that Cash Ledger System had a negative impact on the financial performance of Alpha Grain Millers Limited. The study concluded that there is a strong correlation between financial performance factors, such as Payroll System, Data Management System and Cash Ledger System at Alpha Grain Millers Limited. The study suggests that the adoption of computerized accounting information systems is recommended for all businesses to be able to report and manage the overall reporting record, as a business with a system shows an increase in investment other than that of the hand. This is necessary because there will be less human intervention in the compilation of records and reports, which will reduce discrimination and thus ensure the integrity and credibility of the report. Efficiency will be achieved through timely information processing, bulk processing and cost reduction which also improves performance.
EFFECTS OF ONLINE MARKETING, COMPUTER USAGE AND MOBILE MONEY ON SMALL AND MEDIUM ENTERPRISES IN NAIROBI
(management university of africa, 2021-06) MARY EVELYN ACHIENG OTUMBA
The purpose of this research is to examine the effects of online marketing, computer usage and mobile money on a Small and Medium Enterprises in Nairobi. The study will be carried in Nairobi. The study will establish how types of computers influence small and medium businesses in Nairobi County, by finding out how the use of computers benefits the Small and Medium Enterprises. The descriptive survey design will be used to carry out this study. These enterprises consist of businesses that have been operational; each enterprise having engaged 10 or more employees to manage the day-to-day operations of the business. The estimated total population of business in Nairobi County is 1600. The study employed in the design of this research was descriptive correlation survey technique where a sample of 81 respondents will be picked. The study will rely on primary data sources and secondary data. Primary data will be collected using questionnaires. Descriptive statistics will be used to analyze the data. The findings have revealed that online marketing, computer usage and mobile money has a positive influence towards Small and Medium Enterprises in Nairobi. In conclusion, it should be noted that the differences studied were significant, and therefore moderation is important for the assessment. The main benefit of this study was the strong correlation between factors influencing business development such as Computer usage, Online marketing, Mobile money and business investment.
EMPLOYEE MANAGEMENT SYSTEM AND ITS IMPACT ON WORKERS SATISFACTION AND MANAGEMENT IN AN ORGANIZATION A CASE STUDY OF TAVIC NETWORKS LIMITED
(management university of africa, 2024-04) AHMED ABDIRAHMAN MAALIM
The Employee Management System (EMS) is an innovative information technology (IT) project designed to optimize and automate various aspects of employee administration within an organization. This system leverages advanced technologies to streamline the management of human resources, resulting in improved operational efficiency and enhanced productivity. The EMS encompasses a wide range of features and functionalities tailored to address the specific needs of modern workforce management. The system helps upgrade the current inefficiency and lack of automation resulting to challenges. Thus, with fully automated systems employee satisfaction is guaranteed and also accurate record keeping and also reporting. The employee management system is set to benefit all employees in an organization regardless of the ranks. Data is collected through employee surveys and interviews with the employees and also the HR managers. The employee management system employs robust security measures, including role based access control and data encryption, to safeguard sensitive information and comply with data protection regulations. In summary, the Employee Management System revolutionizes traditional HR practices, replacing manual processes with a comprehensive IT solution. By streamlining workforce administration, the EMS empowers organizations to optimize employee management, boost productivity, and create a more efficient and engaged workforce. Through the thorough data collected I would highly recommend the use of the system to help upgrade the HR software and provide training for employees and staff to fully utilize the system.
FACTORS AFFECTING IMPLEMENTATION OF TECHNOLOGY IN HOTEL MANAGEMENT. A CASE STUDY OF FIVE STAR HOTELS IN NAIROBI KENYA.
(Management University of Africa, 2020-11) Anam Ahmed
Hotel management in Kenya keeps on discovering methods of meeting the goals of poor people. One way they attempt to accomplish this objective is by using new technology invention. This research investigated technology in an example of hotel management drawn from Five-Star hotels in Nairobi, Kenya. Chi- square test was utilized to test the connection between qualities of hotel management and the use of technology. The spearman’s rho was used for vigor checks. The discoveries uncovered that PC based inventions is the most generally embraced innovation followed by phone, checking machines, satellites, web, and hotel robot servers in a specific order. The investigation found the execution of this mechanical development to be altogether identified with elements, for example, board size, number of guys in board, board residency, recurrence of executive gathering, size of labor force, number of workers with tertiary training, interest in R and D, number of branches or sources, and wellsprings of subsidizing. As per the hotel management inn strategy, rivalry administrative and legitimate climate, framework, for example, customer leave rate/ human asset limit and distributional difficulties influence their creative conduct. The key proposal streaming out of the examination is that much as the usage of technology is acceptable, it must be finished with alert. An intensive danger appraisal must be directed by hotel management preceding of any new innovation.
FACTORS AFFECTING IMPLEMENTATION OF TECHNOLOGY IN HOTEL MANAGEMENT. A CASE STUDY OF SERENA HOTEL, NAIROBI, KENYA
(MUA, 2019-11) SAADIA AHMEDNUR MOHAMED
Hotel Management (HM) in Kenya continues to find ways of meeting the aspirations of the poor. One way they try to achieve this goal is by implementing technological innovations. This paper explored technological innovations in a sample of HM drawn from the Serena Hotel , Nairobi, Kenya. Chi-square test was used to test the relationship between characteristics of HM and the implementation of technological innovations. The Spearman’s rho was used for robustness checks. The findings revealed that computer based technology is the most widely adopted technology followed by telephone, counting machine, internet, satellite, fax machine, and Hotel robot waiters in that order. The study found the implementation of these technological innovations to be significantly related to factors such as board size, number of males in board, board tenure, frequency of board meeting, size of workforce, number of employees with tertiary education, investment in R&D, number of branches or outlets, and sources of funding. According to the HM, hotel policy, competition, regulatory and legal environment, infrastructure and firm specific factors such as client exit rate, human resource capacity and distributional challenges affect their innovative behavior. A key recommendation flowing out of the study is that, much as the implementation of technological innovation is good, it must be done with caution. A thorough risk assessment must be conducted by HM prior to the introduction of any new technology.
FACTORS AFFECTING IMPLEMENTATION OF TECHNOLOGY IN HOTEL MANAGEMENT. A CASE STUDY OF SERENA HOTEL, NAIROBI, KENYA
(MUA, 2019-11) SAADIA AHMEDNUR MOHAMED
Hotel Management (HM) in Kenya continues to find ways of meeting the aspirations of the poor. One way they try to achieve this goal is by implementing technological innovations. This paper explored technological innovations in a sample of HM drawn from the Serena Hotel , Nairobi, Kenya. Chi-square test was used to test the relationship between characteristics of HM and the implementation of technological innovations. The Spearman’s rho was used for robustness checks. The findings revealed that computer based technology is the most widely adopted technology followed by telephone, counting machine, internet, satellite, fax machine, and Hotel robot waiters in that order. The study found the implementation of these technological innovations to be significantly related to factors such as board size, number of males in board, board tenure, frequency of board meeting, size of workforce, number of employees with tertiary education, investment in R&D, number of branches or outlets, and sources of funding. According to the HM, hotel policy, competition, regulatory and legal environment, infrastructure and firm specific factors such as client exit rate, human resource capacity and distributional challenges affect their innovative behavior. A key recommendation flowing out of the study is that, much as the implementation of technological innovation is good, it must be done with caution. A thorough risk assessment must be conducted by HM prior to the introduction of any new technology.
INFLUENCE OF EMERGING TECHNOLOGIES ON SERVICE DELIVERY IN GOVERNMENT INSTITUTIONS IN KENYA: A CASE OF NAIROBI COUNTY’S EJIJI PAY
(Management University of Africa, 2025-07) MOHAMED AWAL ADEN
Currently there are many organizations and businesses that are embracing technology as a means of offering quality service. Many government institutions and also the public service are not left behind in adopting technology in order to offer various services to its citizens. The Nairobi County government started using an e-payment service called e-Jiji pay to improve on its service delivery where the users can directly interact with the system. The purpose of this study was to evaluate the influence of emerging technologies on service delivery in government institutions. The study utilized four specific objectives which included: assessing the influence of technological infrastructure, ascertaining the influence of training capacity, finding out the influence of policy framework and determining the influence of resource allocation on the delivery of Nairobi County’s e-Jiji pay. The study was guided by two theories: Technology Acceptance Model (TAM) and Unified Theory of Acceptance. The study used a descriptive survey design to look into the relationship between the independent variables and also the dependent variables. The design helps the researcher to obtain information concerning the current status of the problem under study and describe it with respect to its variables. The target population was 1445 employees of Nairobi County, and these comprised of administrators, accountants, revenue collectors, car park attendants as well as market and licensing officers. The study adopted stratified random sampling procedure to identify specific groups from which data was collected. Simple random sampling procedure was then used to select respondents for data collection from the various strata. A sample size of 212 respondents was utilized for this study in data collection. Quantitative data collected was analyzed using descriptive statistics. Correlation examination, regression analysis was applied to reveal the relationship between the independent and the dependent variable. The study recommended that institutions should invest more in emerging technologies to improve existing service delivery; there should continuous creation of training capacities and workshops for enhancement of skills. Policies of technology adoption should be improved to attract adoption of the everyday changing technology and Nairobi County in conjunction with the national government and other counties must ensure that there is increased funding on resource acquisition which enables acquisition and use of emerging technologies in Nairobi County. Key words: Technological infrastructure, Training capacity, Policy framework, Resource allocation, Service delivery.