FACTORS AFFECTING IMPLEMENTATION OF TECHNOLOGY IN HOTEL MANAGEMENT. A CASE STUDY OF FIVE STAR HOTELS IN NAIROBI KENYA.

Abstract

Hotel management in Kenya keeps on discovering methods of meeting the goals of poor people. One way they attempt to accomplish this objective is by using new technology invention. This research investigated technology in an example of hotel management drawn from Five-Star hotels in Nairobi, Kenya. Chi- square test was utilized to test the connection between qualities of hotel management and the use of technology. The spearman’s rho was used for vigor checks. The discoveries uncovered that PC based inventions is the most generally embraced innovation followed by phone, checking machines, satellites, web, and hotel robot servers in a specific order. The investigation found the execution of this mechanical development to be altogether identified with elements, for example, board size, number of guys in board, board residency, recurrence of executive gathering, size of labor force, number of workers with tertiary training, interest in R and D, number of branches or sources, and wellsprings of subsidizing. As per the hotel management inn strategy, rivalry administrative and legitimate climate, framework, for example, customer leave rate/ human asset limit and distributional difficulties influence their creative conduct. The key proposal streaming out of the examination is that much as the usage of technology is acceptable, it must be finished with alert. An intensive danger appraisal must be directed by hotel management preceding of any new innovation.